A Closer Look: Exploring the False Claims Act
Cardinal Innovations Healthcare is required by contract with the Department of Health and Human Services (DHHS) and the Division of Medical Assistance (DMA) to communicate with our providers regarding fraud and abuse and the False Claims Act as identified in Section 1902(a)(68) of the Social Security Act. On a routine basis, the Corporate Compliance Department's Special Investigations Unit (SIU) will post subject matter relating to Fraud, Waste or Abuse in an effort to educate and inform our providers.
In this article, A Closer Look: Exploring the False Claims Act, we are highlighting the False Claims Act to help you understand how you can avoid practices that appear potentially false or fraudulent in nature.
False Claims Act - 31 U.S. Code § 3729
The False Claims Act (FCA) imposes civil liability on any person who:
a. Knowingly presents, or causes to be presented, any false claim for payment; orb. Knowingly makes, or causes to be made, a false statement material to a false claim; orc. Conspires in any way to defraud the government of the United States.
Under the FCA, the definition of "knowingly" is broadly defined. It is enough that a person acted with reckless disregard or in deliberate ignorance of the falsity of the claim. In other words, a person who, through due diligence, should have known a claim submitted to Cardinal Innovations was false is liable for his actions irrespective of the individual's actual knowledge. There are monetary penalties for violating the FCA. False claims can include:
North Carolina has implemented its own version of the FCA (House Bill 1135, codified under Chapter 1, Article 52 (N.C.G.S §§1-605 through 617), which mirrors the federal FCA. As an MCO operating two Medicaid waivers, Cardinal Innovations is responsible for disbursing federal Medicaid and state funds to providers according to claims submitted for services rendered. Therefore, Cardinal Innovations is subject to both the federal and State False Claims Acts, and is responsible for certifying that all claims processed and paid are accurate and true to the best of our knowledge. At all times, Cardinal Innovations providers are expected to comply with all provisions of the FCAs and all other applicable federal and state laws relating to submission of false claims. Cardinal Innovations expects that all providers involved in the claims process exercise due diligence in verifying all claims submitted to Cardinal Innovations for payment.
Cardinal Innovations encourages you to report any activity you believe is in conflict or violation of the FCA or that may otherwise constitute Medicaid fraud or abuse.
Cardinal Innovations provides reporting options that allow you to remain anonymous, if you choose. Report Suspected Fraud or Abuse to Cardinal Innovations by one of the following options:
It is important for providers to educate themselves and be aware of what constitutes fraud, waste or abuse. For further information regarding the False Claims Act or for access to other information pertaining to fraud, waste or abuse, please visit the following websites:
Dropping a Course in the Learning Center
Cardinal Innovations Healthcare Corporate Training and Development Department is committed to providing the most up-to-date, evidence-based learning opportunities for our staff and network providers. To promote a culture of learning and development, we offer a variety of free or low cost continuing education opportunities for those who register to attend. Due to the demand for training, it is important to be present and accounted for once registered.
If you registered for an in-person training or an online course and no longer want to attend, cancel it in the Learning Management Center:
Questions? Email email@example.com
PROVIDER 360°: Success is Everyone's Business
Providers are encouraged to submit a Provider Success Story to be considered for publication on the PROVIDER 360° website.
PROVIDER 360° is a free online portal featuring business resources for behavioral healthcare providers created and maintained through a partnership between Cardinal Innovations Healthcare and UNC Charlotte. The goal of PROVIDER 360° is to assist with sustainability of publicly-funded providers by offering a business resource database featuring up-to-date business strategies. It also aims to provide a platform to support provider business sustainability with business development and interagency provider collaboration opportunities.
If you have experienced a success or victory in the implementation of a business strategy that improved your bottom line or learned a lesson you want to share with other providers, we would love to hear from you. Click here to share your Provider Success Story or visit PROVIDER 360° today at www.PROVIDER360.org.
Cardinal Innovations Seeks Subject Matter Experts for Training
Cardinal Innovations Healthcare is seeking a group of preferred subject matter experts to present Continuing Education training in our Piedmont service region, which includes Cabarrus, Davidson, Rowan, Stanly and Union counties.
Presenters will be consulted when a specific training need arises. Serving as a presenter provides the opportunity to build a professional speaking portfolio while networking and collaborating with other providers, staff and community partners.
Cardinal Innovations is dedicated to providing National Board of Certified Counselors (NBCC) approved continuing education credits to network providers, stakeholders and employees. All presenters will be expected to make unbiased, content-validated and evidence-based presentations. Presentations must be reviewed and approved by the Cardinal Innovations Continuing Education Committee (CEC).
Click here to fill out the application. For more information, contact Program Manager Frederick Murphy at
firstname.lastname@example.org or call 704.939.7724.
Cardinal Innovations Offers Training to Educate and Raise Awareness of IDD
Cardinal Innovations Healthcare’s Community and Member Engagement teams offer training to the community, as well as members and families to help educate and raise awareness of intellectual and developmental disabilities (IDD). You can schedule the following trainings by emailing
Guardianship and Alternative for IDD and MHThis is a one-hour, free training that teaches participants how to pursue help for individuals who do not meet the criteria of incompetency but need assistance to live safely in their communities. Guardianship should be obtained when it will afford the individual fuller capacity for exercising individual rights. Topics to be explored are:
• Guardianship• When it may be appropriate• Alternatives
Innovations Waiver OverviewThis is a one and a-half hour, free training which provides an overview of the Innovations Waiver. Participants will receive an overview of intellectual/developmental disabilities (IDD), including information about how to access community resources, and types of services and funding streams that might be available in the community. Discussion covers the myths and realities of individuals with IDD to better equip families and stakeholders who are assisting these individuals.
Person Centered ThinkingThis is a two-day, free training that provides participants with skills and tools to support individuals with mental health, intellectual and developmental disability or substance use disorder needs. Person Centered Thinking is designed to educate attendees about how the individual served views health, safety and risk issues in his or her life. The information is used to develop a plan to help those who work with the individual to understand his or her wants, desires and needs. StigmaThis a one and one-half hour, free training that explores issues of stigma and ways to overcome it. People with mental illness, intellectual or developmental disabilities or substance use disorder often exhibit behaviors which others may not understand. Instead of receiving compassion and acceptance, people with disabilities may experience hostility, discrimination and stigma. The people experiencing the issues often label and stigmatize themselves by putting up barriers, which prevents proper attention and treatment.
Online Preference Assessment Training and Resources for IDD Providers
Cardinal Innovations Healthcare offers online training on when and how to use the Preference Assessment in developing a person-centered plan for members with intellectual or developmental disabilities (IDD).
The online training, "Applying Preferences (Assessments, Goals and Services)," the Preference Assessment Form and the Preference Assessment Guide, are designed for IDD providers to:
It is recommended that providers view the online training and use the form along with the guide to gather and assess pertinent preference information on a regular basis for the members they support. If questions remain after viewing the training and practicing with the tools, contact your Network Specialist.
Click here for the Instructional Presentations, and then scroll to "Applying Preferences" under "Introduction to Provider Basic Training."
Click here for the Preference Assessment Form.
For the Preference Assessment Guide, click here.
Transitions to Community Living Training
Cardinal Innovations Healthcare is offering
Transitions to Community Living (TCL) training for providers throughout its service regions to help provide more information about the program.
TCL helps people with mental illness who are living in adult care homes find and choose housing in their communities. Cardinal Innovations has helped over 250 individuals find homes.
Click here to listen to their stories.
TCL is an initiative that began after the state of North Carolina entered into a settlement agreement with the U.S. Department of Justice in 2012. The purpose of the agreement was to ensure that individuals with mental illness are able to live in their communities in the least restrictive settings of their choice.
The NC Department of Health and Human Services (DHHS) is implementing the agreement through the Transitions to Community Living Initiative (TCLI). Cardinal Innovations’ TCL unit is part of the Care Coordination Department.
This TCL training highlights the TCL process, roles and expectations of Cardinal Innovations and provider staff within the direction of the North Carolina Department of Health and Human Services (DHHS) and the U.S. Department of Justice (DOJ).
If you are interested in having a Cardinal Innovations TCL staff member present a training to your team, contact TCL Care Coordination Supervisor Diane Lowder at 704.785.0190 or
Cardinal Innovations Incident Review Team Seeks Topics for IRIS Training
Cardinal Innovations Healthcare’s Quality Management Department incident review team is asking providers who file incident reports to submit topics for discussion or questions about Incident Response and Improvement System (IRIS).
The incident review team is planning to conduct an IRIS training and wants to ensure there are several topics for discussion. Submit your questions to email@example.com by March 2. In the subject line, type IRIS Training. Training details will be announced at a later date.
Darkness to Light’s Stewards of Children: Child Sexual Abuse Prevention Training
Darkness to Light, a non-profit organization committed to empowering adults to prevent child sexual abuse, will present Stewards of Children: Child Sexual Abuse Prevention Training the second Tuesday of every month Turning Point's Tree House Children's Advocacy Center in Monroe, N.C.
Stewards of Children is an evidence-informed child sexual abuse prevention, recognition and intervention training available nationally. The two-hour training is led by a facilitator who has completed Darkness to Light’s facilitator training, and incorporates a documentary-style video featuring adult survivors, parents and professionals, along with discussion and a workbook.
The training defines child sexual abuse and the prevalence, consequences and circumstances surrounding it. It also covers why isolated one-on-one situations create a high risk for child sexual abuse, describes critical elements of a child protection policy and explains why these are important, lists several reasons why children may not disclose sexual abuse, and names three behavioral and/or emotional signs that may be indicators of child sexual abuse. The training also describes examples of appropriate responses to suspicions of child sexual abuse, disclosure or discovery, including mandated reporting.
Adult Mental Health First Aid Training
Cardinal Innovations Healthcare will offer Adult Mental Health First Aid (MHFA) training on March 19 in Monroe, N.C. This training also will be offered in Spanish on May 1 in Charlotte, N.C.
MHFA is an eight-hour course that gives people the skills to help someone who is developing a mental health problem or experiencing a mental health crisis. This program is designed to build mental health literacy, helping the public identify, understand, and respond to signs of mental illness. The course uses role-playing and simulations to demonstrate how to recognize and respond to the warning signs of specific illnesses.
Now That I Am 18 Training
Cardinal Innovations Healthcare will offer Now That I Am 18 training in its Triad and Northern regions on several dates through April 26, 2018.
Now That I Am 18 training covers many topics including explanations of guardianship, recovery and how to get help from Cardinal Innovations. The training also covers which people who are supports or mentors and have your best interest in mind.
Understanding these questions and your rights as an 18 year old will help you make informed decisions, advocate for yourself and be a responsible member of society
Cardinal Innovations Overview
Cardinal Innovations Healthcare will offer several opportunities for individuals to receive an overview of the organization.
This presentation will provide information on how to access services, the Provider Network, and what to do if you or someone you know experiences a behavioral health crisis. Participants will gain a better understanding of Cardinal Innovations and the people its members.
Youth Mental Health First Aid Training
Cardinal Innovations Healthcare will offer free Youth Mental Health First Aid (MHFA) training on June 14 and 15 in Kannapolis, N.C., and in Spanish on June 12 in Monroe, N.C.
Youth MHFA is designed to teach parents, family members, caregivers, teachers, school staff, peers, neighbors, health and human services workers, and other caring citizens how to help an adolescent (ages 12 to 18) who is experiencing a mental health or substance use disorder challenge or is in crisis.
Youth Mental Health First Aid is primarily designed for adults who regularly interact with young people. The course introduces common mental health challenges for youth, reviews typical adolescent development, and teaches a five-step action plan for how to help young people in both crisis and non-crisis situations. Topics covered include anxiety, depression, substance use, disorders in which psychosis may occur, disruptive behavior disorders (including Attention Deficit/Hyperactivity Disorder) and eating disorders..
Wellness Recovery Action Plan (WRAP) Training
Cardinal Innovations Healthcare will offer Wellness Recovery Action Plan Training (WRAP) on February 22-23 and March 12-16 in Burlington, N.C.
WRAP is a self-designed prevention and wellness process that anyone can use to get well, stay well and create the life they want. It was developed in 1997 by a group of people who were searching for ways to overcome mental health issues and fulfill their life dreams and goals.
The 16-hour WRAP training assists individuals in feeling prepared for and monitoring uncomfortable and distressing feelings and behaviors. It includes plans for responses from others when you cannot make decisions, take care of yourself or keep yourself safe. This program can be used by anyone who wants to create positive change in the way they feel, or increase their enjoyment of life. Open to the public.
Broadening Your Cultural Lens: Social Determinants and Health Disparities
Cardinal Innovations Healthcare will offer an advanced Cultural Competency training called “Broadening Your Cultural Lens: Social Determinants and Health Disparities on April 16 in Chapel Hill, N.C.
This training will explore the impact of the social determinants of health and culture on health disparities. Then training will cover examples of health disparities for North Carolina communities, and small groups will develop potential solutions at both the individual and system level.
Participants are encouraged to look at culture through a strengths-based approach as well as through the lens of vulnerability to consider social determinants of health both as potential risk and resiliency factors.
Cardinal Innovations Healthcare has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6753. Programs that do not qualify for NBCC credit are clearly identified. Cardinal Innovations Healthcare is solely responsible for all aspects of the programs.
Whole Health Action Management Training
Cardinal Innovations Healthcare will offer free Whole Health Action Management (WHAM) training on February 20 and 21 in Chapel Hill, N.C.
WHAM is a training program and peer support group model developed by the Center for Integrated Health Solutions (CIHS) to encourage increased resiliency, wellness, and self-management of health and behavioral health. WHAM includes weekly support group meetings in which participants collaborate to work toward, achieve and maintain whole health goals.
National Child Traumatic Stress Network's Child Welfare Trauma Toolkit Training
Cardinal Innovations Healthcare will offer free training on “Child Welfare Trauma Training Toolkit, 2nd Edition,” which is designed to teach basic knowledge, skills and values about working with children who are in the child welfare system and have experienced traumatic events.
The training will be February 15 and 16 in Winston-Salem, N.C., and is designed for qualified professionals, child welfare workers, social workers, court counselors, clinicians and school personnel. The toolkit teaches strategies for using trauma-informed child welfare practice to enhance the safety, permanency and well-being of children and families who are involved in the child welfare system.
The trainers will be Beth Pfister, Cardinal Innovations System of Care Manager, and Kim Morgan, System of Care Clinician in Cardinal Innovations’ Triad Region. Participants should come ready to be actively engaged in the process for two full days. This will ensure you receive a certificate for the full training.
Clinical Operations Question and Answer Webinars
The Clinical Operations Team will host Question and Answer webinars on February 28 with the Clinical Operations leadership team.
This will be a recurring forum that will be held quarterly, based on interest and participation. This is an opportunity to ask questions about Clinical Operations, clinical expectations, authorization criteria, access to care, and Cardinal Innovations' care management model. The Clinical Operations team encourages participants to limit the scope of their questions to clinical operations. Any provider/member specific questions should be addressed directly with the appropriate departments and will not be discussed during this webinar.
All providers are invited to participate, as are Cardinal Innovations Healthcare employees and community stakeholders. Submit your questions by February 9 via e-mail with the subject line “Clinical Operations QA Panel” to: firstname.lastname@example.org.
ABLE Act Training for the Triad Region
Cardinal Innovations Healthcare will offer several opportunities for individuals in the Triad Region to learn more about the ABLE Act.
The ABLE Act amends Section 529 of the Internal Revenue Service Code of 1986 to create tax-advantaged savings accounts for individuals with disabilities. These tax-advantaged savings accounts can be used to cover qualified disability expenses such as, but not limited to, education, housing and transportation.
Guardianship in North Carolina
Cardinal Innovations Healthcare will offer several opportunities for individuals in the Triad and Five County regions to participate in a Guardianship in North Carolina training.
This is an introduction to guardianship and will cover basic facts about guardianship, assessment and a guardian's rights and responsibilities. The training will cover what guardianship is, why it is needed, when it is appropriate and how to start the process of guardianship.
Community Inclusion for Persons with Serious Mental Illness Conference
The North Carolina Practice Improvement Collaborative is hosting a free conference called Community Inclusion for Persons with Serious Mental Illness in North Carolina on February 20 at the Jane S. McKimmon Conference Center in Raleigh, N.C.
Mark Salzer, Professor of Rehabilitation Sciences and Director of Collaborative on Community Inclusion of Individuals with Psychiatric Disabilities at Temple University, will discuss the Community Inclusion model during the morning, with four afternoon breakout groups on transition-age youth, peer supports, employment and recreation.
Each breakout will be co-facilitated by experts in the fields. Active engagement is encouraged and participants will have the opportunity to provide recommendations to the state as to next steps in these four areas.
Webinar: Opioid Issues & Trends Among Older Adults in Rural America
SAMHSA is presenting the webinar, Opioid Issues & Trends Among Older Adults in Rural America on February 21 from 2:30-3:30 p.m. The webinar will address the resources and access to care for rural Americans facing opioid challenges.
Presenters are: Paul Moore, D.Ph., Executive Secretary for the National Advisory Committee on Rural Health and Human Services, U.S. Department of Health and Human Services; and William Benson, Ph.D., Health Benefits ABCs, co-author of the recent study "Raising Awareness and Seeking Soluntions to the Opioid Epidemic's Impact on Rural Older Adults.
Registration is open through February 16, 2018.
Effects of Cultural Trauma in African-Americans: Implications for Clinicians
Cardinal Innovations Healthcare will offer a training called the ”Effects of Cultural Trauma in African-Americans: Implications for Clinicians” on February 22 in Charlotte, N.C.
There are gaps in establishing trauma-informed care for African-Americans, particularly around implementing culturally specific intervention strategies to reduce the impact of trauma. Clinicians must adhere to ethical guidelines when working with African-Americans with trauma histories. They also must be skilled to accurately diagnose and treat trauma in this population.
This session examines cultural and historical trauma among African-Americans and offers a culturally determined framework using trauma-informed principles to understand and address this phenomenon.
Disclaimer: Cardinal Innovations Healthcare has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6753. Programs that do not qualify for NBCC credit are clearly identified. Cardinal Innovations Healthcare is solely responsible for all aspects of the programs.
NC TOPPS Provider Training
Cardinal Innovations Healthcare will offer a training webinar on February 22 regarding providers’ participation in the North Carolina Treatment Outcomes and Program Performance System (NC TOPPS). The webinar will be offered twice at two different times.
The training will explain provider obligations and the practical execution of the NC TOPPS reporting requirements. All providers in the Cardinal Innovations Provider Network that are subject to NC TOPPS reporting are strongly encouraged to attend the training.
Click here for more information on NC TOPPS reporting requirements, and the services that render providers subject to the requirements.
Registration for this training will be through the Cardinal Innovations Learning Center. Click here to create a Learning Center account or to sign in. Enter your information and select “Stakeholder” as the option for “Role with Cardinal Innovations.” On the Learning Center home page, click browse in the top right corner and select the Learning Catalog from the drop down menu. Type “2018 NC TOPPS Provider Training” and hit enter. Click “View Classes” to see the course and then click “Enroll” to register for the course.
If you have questions about the registration process, contact the Learning Center at email@example.com. If you have questions regarding the training, submit them to firstname.lastname@example.org.
Working with Transgender, Gender Non-Conforming and Non-Binary Individuals
Cardinal Innovations Healthcare will offer training for providers about working with individuals who identify as transgender, gender non-conforming and non-binary adults and youth.
The information presented can help providers to understand the unique issues and problems related to transgender individuals in any setting, whether private practice, state agencies, legal support, or substance use disorder settings. Some school systems have guidelines about what topics can be discussed with students, including sexual orientation and gender identity.
High rates of drug and alcohol use in a significantly stigmatized culture place transgender individuals at increased risk for substance use disorder, as well as higher risk for suicidal ideation. Research, current guidelines, and useful resources will be presented to help you to assess and meet your client’s multifaceted needs for treatment.
Innovations Healthcare has been approved by NBCC as an Approved Continuing
Education Provider, ACEP No. 6753. Programs that do not qualify for NBCC credit
are clearly identified. Cardinal Innovations Healthcare is solely responsible
for all aspects of the programs.
Opioids 101: Understanding the Opioid Crisis
Cardinal Innovations Healthcare will offer Opioids 101: Understanding the Opioid Crisis training on February 27 in Kannapolis, N.C.
The purpose of this training is to address the current opioid crisis happening in the U.S. The training will cover contributing factors to the opioid epidemic and will help participants understand how to promote stigma-free conversations. This conversation will assist in identifying best practice strategies for supporting those struggling in your community.
This training is designed for community members and families, school system personnel, first responders, law enforcement and health and human services personnel.
Disclaimer: Cardinal Innovations Healthcare has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6753. Programs that do not qualify for NBCC credit are clearly identified. Cardinal Innovations Healthcare is solely responsible for all aspects of the programs.
Understanding the Opioid Crisis: What Can Be Done
The Rockingham Wellness Center will host a lunch and learn called “Understanding the Opioid Crisis: What Can Be Done” on February 27 in Eden, N.C.
The opioid issue has become a public crisis affecting entire communities with increases in the number of overdoses and the spread of infectious diseases. Community members will come together to discuss what can be done from a faith-based perspective to combat this growing epidemic. Registration is required.
Question, Persuade, and Refer Training
Cardinal Innovations Healthcare will offer Question, Persuade, and Refer (QPR) training on several dates and in several locations from February 28 through April 26.
Every 15 to 20 minutes, a person in the United States dies by suicide. QPR training is evidence-based training designed to teach anyone how to save a life from suicide with three steps: questioning, persuading and referring.
Instructors discuss how to recognize if someone is contemplating suicide, how to assist the person by asking them if they are thinking about suicide, encouraging them to seek treatment and providing them resources for assistance/treatment.
Triangle Down Syndrome Network Sponsors Sex Education Workshops for IDD
The Triangle Down Syndrome Network will sponsor workshops on sex education for people with intellectual and developmental disabilities on March 2 in Greenville, N.C., and on March 3 in Raleigh, N.C.
Presenter Terri Couwenhoven is a sex educator who is certified by the American Association of Sexuality Educators, Counselors and Therapists (AASECT). She specializes in designing and implementing sexuality programs and materials for people with intellectual disabilities, their families and professionals.
“There’s No Place Like Home for Sexuality Education” is a workshop designed to help parents (and/or professionals) become more comfortable and confident addressing sexuality issues and individuals with IDD. The workshop covers typical sexual learning patterns, teaching strategies and resources and ideas that can be used for teaching at home, at school or in the community.
The “Parent and Daughter Puberty Workshop” and the “Parent and Son Puberty Workshop” are designed for pre-adolescents (ages 10 to 15) with IDD who are entering or in the midst of puberty. During this two-hour program, participants learn about physical and emotional changes that accompany puberty and ways to manage these changes.
NAMI-NW Piedmont offers Family to Family Course 2018
NAMI-NW Piedmont, an affiliate of the National Alliance on Mental Illness, will offer the 12-session Family to Family course, which will offer information for families coping with mental illness on Mondays March 5 through May 14 at Hillsdale Baptist Church in Advance, N.C.
The course is designed for the family or friends of persons diagnosed or in the process of diagnosis of a mental illness. Topics to be covered include: illness identification, basic brain biology, critical periods, problem solving, empathy inside mental illness, communication, medications, rehabilitation, fighting the stigma and self-care for the caregiver.
Innovations Waiver Overview
Cardinal Innovations Healthcare will offer several opportunities to attend an Innovations Waiver Overview starting in March at several locations.
Participants will receive an overview of intellectual and developmental disabilities (IDD), including information about how to access community resources, and types of services and funding streams that might be available in the community. Discussion will cover the myths and realities of individuals with IDD to better equip families and stakeholders who are assisting these individuals.
The Innovations Waiver helps individuals with IDD live a more independent lifestyle.
Person Centered Thinking Training
Cardinal Innovations Healthcare will offer Person Centered Thinking (PCT) training on March 8 and 9 in Louisburg, N.C.This two-day training is intended for mental health (MH), substance use disorder (SUD) and intellectual/developmental disability (IDD) professionals and others interested in the practical application of PCT practices and tools.
The training will cover skills and tools used to support individuals with MH, IDD and SUD needs. It also examines: the three levels of change in the PCT model; the first five skills (Important To/For, Matching Staff, Communication/Learning Logs, 4 Plus 1 Questions, Working/Not Working); and applying PCT practices to make a positive difference in the lives of those supported.
Cardinal Innovations Care Coordination Trainer Ann Gluf and Training Coordinator Cindy Wickline will be the instructors for this training. To receive a certificate of attendance, participants must attend both full days of PCT Training.
This training meets the 12-hour requirement as outlined in the state service definitions. The cost is $40 plus a processing fee for providers in the Cardinal Innovations Healthcare Provider Network and free for Cardinal Innovations employees. Registration is required. The class size is limited to 40 participants. Continuing Education Units are not issued for this training.
Wellness Recovery Action Plan Facilitator Certification Training
Cardinal Innovations Healthcare will offer Wellness Recovery Action Plan (WRAP) Facilitator Certification Training in Winston-Salem, N.C., March 12-16.
WRAP Facilitator Certification is a five-day workshop that certifies participants to facilitate WRAP classes, covering the necessary skills and materials. Pre-requisites for WRAP Facilitator Training include: Seminar 1 - Developing Your Own WRAP (16-plus hours) delivered by WRAP facilitators.
N.C. Peer Support Service Certification Training
Cardinal Innovations Healthcare and Monarch will offer N.C. Peer Support Service Certification Training in Charlotte, N.C., in January, in Raleigh, N.C., in March and in Albemarle, N.C., in June.
The content of Monarch’s Peer Support Specialist Training is a curriculum developed by Cardinal Innovations Healthcare and has been approved by the Behavioral Healthcare Resource Program (BHRP) and North Carolina Division of Mental Health Developmental Disabilities and Substance Abuse Services (NC DMH/DD/SAS).
Peer Support Specialist Training is a 40-hour training. Participants must be present and participate for all 40 hours to be considered for certification. Participants who were present for the entire training will be awarded a certificate of completion.
To be able to apply for your state certification, the trainee must pass the exam at the end of the training. The trainee can request another opportunity, within a designated period, to re-take the exam if they do not pass the first time.
Completion of this training does not guarantee that the participant will be hired as a Peer Support Specialist. The participant will be responsible to apply and seek employment with applicable providers within their communities.
Training topics include Role of Peer Support Specialist, Substance Abuse and Co-Occurring Disorders, Recovery Tools, Cultural Diversity, Workplace Skills and Peer Support Code of Ethics.
2018 Mecklenburg County Opioid Summit
Cardinal Innovations Healthcare, Mecklenburg County Leadership and Substance Use Disorder Task Force and the Hazelden Betty Ford Foundation will present the free 2018 Mecklenburg County Opioid Summit on March 22 at the Charlotte Convention Center.According to the Mecklenburg County Health Department, more than 525 opioid overdose deaths occurred in 2017, up from 361 the previous year, in Mecklenburg County.
The summit will include:
Dick Beardsley, an American distance runner, will be the keynote speaker. He will share his experience of living in recovery opioid addiction.
Overcoming Barriers to Transgender Support in Health Systems
Cardinal Innovations Healthcare will offer training on Overcoming Barriers to Transgender Support in Health Systems on March 22 in Winston-Salem, N.C.
This training is designed to cover the ways in which the process of receiving health services both explicitly and implicitly excludes participation by transgender individuals, and how individual practitioners can work to make certain they are evaluating the entire process of providing services to this population.
This interactive workshop will look at blind spots in the process, interrogate bias and look at the ways the medical industry affected transgender individuals.e presented by Whitney Robertson, Member Engagement Specialist. Registration is required.
Child and Family Teams from the Family’s Perspective: Part One
Cardinal Innovations Healthcare and North Carolina Families United will offer “Child and Family Teams (CFT) from the Family’s Perspective: Part One” training on March 22 and 23 in Chapel Hill, N.C.
This is the revised two-day experiential training developed in partnership with families in North Carolina. The goal is to provide an overview of Child and Family Team meetings from the family’s perspective. This training is intended for agency providers, community stakeholders, social workers, family partners, family and/or caregivers and anyone involved in CFT.
Families provided guidance in the development of this training through focus groups and by providing help writing the curriculum. The training is grounded in their knowledge and experience, especially regarding how to make CFTs a successful way to support the active involvement of families, children and youth in planning for the family.
Participants should come ready to be actively engaged in the process for two full days. The majority of the training will be presented through the experience of mock CFT meeting role-plays. At various times throughout the training, participants will serve as members of the meeting process and as observers of the meeting process. Trainers will provide opportunities for connection, introspection, conversation and exploration about how to best bring families to the table.
Conflict Resolution Training
Cardinal Innovations Healthcare will offer Conflict Resolution training on March 23 in Burlington, N.C.
The presentation will place emphasis on achieving compromise and collaboration in conflictual situations. The training will address why people act and/or react in specific ways, effective communication skills, problem-solving and steps to deescalate in a crisis.
This class will be presented by Whitney Robertson, Member Engagement Specialist. Registration is required.
The Arc of North Carolina 2018 Conference
The Arc of North Carolina will partner with self-advocates from the Triad for its 2018 conference, “Rooted in Advocacy: Planting Seeds for Stronger Communities,” March 23-24 in Winston-Salem, N.C.
The conference includes two days of sessions and networking events designed to strengthen the bonds between all who encounter and support people with intellectual or developmental disabilities: educators, attorneys, Guardians ad Litem, caregivers, direct support staff, chapters, families and self-advocates.
The goal of the conference is to present people with opportunities to both engage professionals and empower people with intellectual/developmental disabilities. Through large and small group sessions, keynote speakers and networking events, the Rooted in Advocacy Conference aims to strengthen ties between the professional community, direct support staff, chapters, families, and self-advocates, and help communities become more inclusive.
Serving the Underserved: Latino/Hispanic Diversity, Cultural Competence and Mental Health
Cardinal Innovations Healthcare will offer “Serving the Underserved: Latino/Hispanic Diversity, Cultural Competence and Mental Health” training on March 26 in Henderson, N.C.
Latinos in the United States are a diverse group with differing social, economic and political reasons for coming to the United States. Latinos not only arrive from many different countries, but from many different cultural backgrounds that maintain their own traditions and rituals.
This training will provide participants with an introduction to the basic concepts of Latino diversity and culturally competent practice.
Whole Person - Whole Community Leadership Conference Rescheduled
The Stanly Community Partners’ free “Whole Person – Whole Community” Leadership Conference, which was canceled earlier this year due to inclement weather, has been rescheduled on April 13 in Albemarle, N.C.
The conference, hosted by Carolinas HealthCare System Stanly, is designed to provide community leaders with a basic understanding of the effects that topics such poverty, homelessness, mental health, physical health, substance use, spiritual health, nutrition and trauma have on the citizens of Stanly County. It will also look at how leaders in the community can work together to improve and support quality of life and health in Stanly County. Participants will also have the opportunity to network with other community leaders.
For more information, contact Cardinal Innovations Healthcare Community Engagement Specialist Arin Wilhelm at email@example.com or by phone at 704.621.1205.
Group Home Employee Skills Training
The Behavioral Health Springboard offers free online Group Home Employee Skills Training (GHEST) for group home employees.
The training is a cost-effective way for group homes to improve staff members' knowledge about mental health, intellectual and developmental disabilities and substance use disorder so group homes can serve residents better.
The first online training module is called “About Long-term Mental Illnesses and How They are Treated,” and provides group home employees with basic information about long-term mental illnesses and basic skills for working with people who have a mental health diagnosis.
It explains long-term mental illness, the causes, the different types of mental illness, how mental illness is treated, barriers to treatment, necessities to help an individual with mental illness live his or her best life, and how to help an individual stick with treatment.
The training was created for non-licensed direct care workers in group homes, but also is appropriate for Peer Support Specialists, people with long-term mental illness and their loved ones, and for the general public.
GHEST was created in 2009 by NAMI Wake, the UNC Center for Excellence in Community Mental Health, Alberta Professional Services, behavioral healthcare management entities in the Research Triangle Area and the North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services. Alliance Behavioral Healthcare and the N.C. Division of Mental Health, Developmental Disabilities and Substance Abuse Services has supported further development of the module.
Free Online Military Cultural Competence Training
The Center for Deployment Psychology is offering an online course in military cultural competence to help civilian mental health providers communicate and interact more effectively with service members and their families.
This interactive online training provides an overview of military culture, including organizational structure, rank, branches of service, core values and demographics, as well as similarities and differences between the Active and Reserve components.
The course can be taken for 1.25 Continuing Education credit hours for an associated fee and may also be taken free of charge. The free version does not include the final test or certificate.
Click here for more information or to register.
DirectCourse training curricula aligns with the Centers for Medicare and Medicaid Services (CMS) Direct Service Worker Core Competency standards for DSPs. The updated standards were implemented in North Carolina in November 2016 when the NC Innovations Waiver amendment went into effect. The standards focus on improving the quality of services for individuals with IDD.
Click here for an informational packet with a course listing, helpful information, and cross-walks to both the HCBS Final Rule Requirements and CMS Core Competencies.
A DSP assists individuals with disabilities, providing assistance with daily living activities if needed and supporting behaviors that enhance community inclusion. Through DirectCourse, Cardinal Innovations network providers have access to expert training resources and evidence-based curricula for DSPs.
Click here to read more about the DirectCourse initiative or click here for frequently asked questions. For more information or to access available training modules, Cardinal Innovations network providers should contact DirectCourse System Administrator Kimberly Knotts at 704.986.7291 or at
Traumatic Brain Injury Training Resources >
The N.C. Department of Health and Human Services (DHHS) Division of Mental Health, Developmental Disabilities and Substance Abuse Services (MH/DD/SAS) has released new educational materials related to traumatic brain injury (TBI) and substance use, domestic violence, and the criminal justice system.
A TBI survivor wallet card to show police, emergency personnel and others, explaining TBI also is included.
Click here to download the materials.
Ohio State University Traumatic Brain Injury Identification Method Training
The N.C. General Assembly has requested statewide data as it reviews the prevalence of traumatic brain injury and gauges need. To gather that data, the state is using the Ohio State University Traumatic Brain Injury Identification Method (OSU TBI-ID), a standardized procedure for eliciting a person's lifetime history of TBI. Training on how to use the OSU TBI-ID is available on line at anytime by
Person-Centered Thinking >
Typically a two-day training, Person-Centered Thinking teaches you the skills necessary to provide person-centered supports to individuals with mental health, intellectual and developmental disabilities or substance use disorder.
Member and Provider Calendars >The calendars keep informed about upcoming trainings and events across the Cardinal Innovations region.
For Members & Families
Outreach & Advocacy
Consumer & Family Advisory Committee (CFAC)
My Resource Library
Supports Intensity Scale
System of Care
Credentialing & Enrollment
Network & Provider Councils
Provider Network Contacts
Provider IT Forms
Grants & Special Projects Request
Board of Directors
Notice of Privacy Practices
Alerts & Notifications
550 S Caldwell St, Charlotte, NC 28202