Dropping a Course in the Learning Center
Cardinal Innovations Healthcare Corporate Training and Development Department is committed to providing the most up-to-date, evidence-based learning opportunities for our staff and network providers. To promote a culture of learning and development, we offer a variety of free or low cost continuing education opportunities for those who register to attend. Due to the demand for training, it is important to be present and accounted for once registered.
If you registered for an in-person training or an online course and no longer want to attend, cancel it in the Learning Management Center:
Questions? Email firstname.lastname@example.org
PROVIDER 360°: Success is Everyone's Business
Providers are encouraged to submit a Provider Success Story to be considered for publication on the PROVIDER 360° website.
PROVIDER 360° is a free online portal featuring business resources for behavioral healthcare providers created and maintained through a partnership between Cardinal Innovations Healthcare and UNC Charlotte. The goal of PROVIDER 360° is to assist with sustainability of publicly-funded providers by offering a business resource database featuring up-to-date business strategies. It also aims to provide a platform to support provider business sustainability with business development and interagency provider collaboration opportunities.
If you have experienced a success or victory in the implementation of a business strategy that improved your bottom line or learned a lesson you want to share with other providers, we would love to hear from you. Click here to share your Provider Success Story or visit PROVIDER 360° today at www.PROVIDER360.org.
Cardinal Innovations Seeks Subject Matter Experts for Training
Cardinal Innovations Healthcare is seeking a group of preferred subject matter experts to present Continuing Education training in our Piedmont service region, which includes Cabarrus, Davidson, Rowan, Stanly and Union counties.
Presenters will be consulted when a specific training need arises. Serving as a presenter provides the opportunity to build a professional speaking portfolio while networking and collaborating with other providers, staff and community partners.
Cardinal Innovations is dedicated to providing National Board of Certified Counselors (NBCC) approved continuing education credits to network providers, stakeholders and employees. All presenters will be expected to make unbiased, content-validated and evidence-based presentations. Presentations must be reviewed and approved by the Cardinal Innovations Continuing Education Committee (CEC).
Click here to fill out the application. For more information, contact Program Manager Frederick Murphy at
email@example.com or call 704.939.7724.
Cardinal Innovations Offers Training to Educate and Raise Awareness of IDD
Cardinal Innovations Healthcare’s Community and Member Engagement teams offer training to the community, as well as members and families to help educate and raise awareness of intellectual and developmental disabilities (IDD). You can schedule the following trainings by emailing
Guardianship and Alternative for IDD and MHThis is a one-hour, free training that teaches participants how to pursue help for individuals who do not meet the criteria of incompetency but need assistance to live safely in their communities. Guardianship should be obtained when it will afford the individual fuller capacity for exercising individual rights. Topics to be explored are:
• Guardianship• When it may be appropriate• Alternatives
Innovations Waiver OverviewThis is a one and a-half hour, free training which provides an overview of the Innovations Waiver. Participants will receive an overview of intellectual/developmental disabilities (IDD), including information about how to access community resources, and types of services and funding streams that might be available in the community. Discussion covers the myths and realities of individuals with IDD to better equip families and stakeholders who are assisting these individuals.
Person Centered ThinkingThis is a two-day, free training that provides participants with skills and tools to support individuals with mental health, intellectual and developmental disability or substance use disorder needs. Person Centered Thinking is designed to educate attendees about how the individual served views health, safety and risk issues in his or her life. The information is used to develop a plan to help those who work with the individual to understand his or her wants, desires and needs. StigmaThis a one and one-half hour, free training that explores issues of stigma and ways to overcome it. People with mental illness, intellectual or developmental disabilities or substance use disorder often exhibit behaviors which others may not understand. Instead of receiving compassion and acceptance, people with disabilities may experience hostility, discrimination and stigma. The people experiencing the issues often label and stigmatize themselves by putting up barriers, which prevents proper attention and treatment.
Online Preference Assessment Training and Resources for IDD Providers
Cardinal Innovations Healthcare offers online training on when and how to use the Preference Assessment in developing a person-centered plan for members with intellectual or developmental disabilities (IDD).
The online training, "Applying Preferences (Assessments, Goals and Services)," the Preference Assessment Form and the Preference Assessment Guide, are designed for IDD providers to:
It is recommended that providers view the online training and use the form along with the guide to gather and assess pertinent preference information on a regular basis for the members they support. If questions remain after viewing the training and practicing with the tools, contact your Network Specialist.
Click here for the Instructional Presentations, and then scroll to "Applying Preferences" under "Introduction to Provider Basic Training."
Click here for the Preference Assessment Form.
For the Preference Assessment Guide, click here.
Transitions to Community Living Training
Cardinal Innovations Healthcare is offering
Transitions to Community Living (TCL) training for providers throughout its service regions to help provide more information about the program.
TCL helps people with mental illness who are living in adult care homes find and choose housing in their communities. Cardinal Innovations has helped over 250 individuals find homes.
Click here to listen to their stories.
TCL is an initiative that began after the state of North Carolina entered into a settlement agreement with the U.S. Department of Justice in 2012. The purpose of the agreement was to ensure that individuals with mental illness are able to live in their communities in the least restrictive settings of their choice.
The NC Department of Health and Human Services (DHHS) is implementing the agreement through the Transitions to Community Living Initiative (TCLI). Cardinal Innovations’ TCL unit is part of the Care Coordination Department.
This TCL training highlights the TCL process, roles and expectations of Cardinal Innovations and provider staff within the direction of the North Carolina Department of Health and Human Services (DHHS) and the U.S. Department of Justice (DOJ).
If you are interested in having a Cardinal Innovations TCL staff member present a training to your team, contact TCL Care Coordination Supervisor Diane Lowder at 704.785.0190 or
Darkness to Light’s Stewards of Children: Child Sexual Abuse Prevention Training
Darkness to Light, a non-profit organization committed to empowering adults to prevent child sexual abuse, will present Stewards of Children: Child Sexual Abuse Prevention Training the second Tuesday of every month Turning Point's Tree House Children's Advocacy Center in Monroe, N.C.
Stewards of Children is an evidence-informed child sexual abuse prevention, recognition and intervention training available nationally. The two-hour training is led by a facilitator who has completed Darkness to Light’s facilitator training, and incorporates a documentary-style video featuring adult survivors, parents and professionals, along with discussion and a workbook.
The training defines child sexual abuse and the prevalence, consequences and circumstances surrounding it. It also covers why isolated one-on-one situations create a high risk for child sexual abuse, describes critical elements of a child protection policy and explains why these are important, lists several reasons why children may not disclose sexual abuse, and names three behavioral and/or emotional signs that may be indicators of child sexual abuse. The training also describes examples of appropriate responses to suspicions of child sexual abuse, disclosure or discovery, including mandated reporting.
Upward to Financial Stability Class
Cardinal Innovations Healthcare will offer Upward to Financial Stability training, a class to spread financial awareness and financial literacy for members and their families. The class will be in Lexington, N.C., on November 27.
The objective of the class is to raise expectations for people with intellectual and developmental disabilities to develop financial assets. The training will explore topics such as credit, banking, housing, taxes and employment awareness.
Understanding the Opioid Crisis: What Can Be Done? A Faith-Based Perspective
Cardinal Innovations Healthcare will hold a lunch and learn on the opioid crisis called, “Understanding the Opioid Crisis: What Can Be Done? A Faith-Based Perspective.”
The opioid issue has become a public health crisis affecting entire communities. This crisis has had devastating consequences including overdose and increase in the spread of infectious diseases. Join this lunch and learn to discuss what can be done from a faith-based perspective to combat this growing epidemic. Stokes County EMS will provide information and demonstrate the administration of CPR and Narcan.
Cardinal Innovations Overview and Guardianship Training
Cardinal Innovations Healthcare will offer training on November 28 and December 12 in Monroe, N.C., featuring an overview of the organization as well as information about guardianship and alternatives to guardianship for individuals with intellectual and developmental disabilities (IDD) or mental health (MH) disorders and substance use disorder (SUD).
Participants will receive an introductory presentation about services that are available through Cardinal Innovations. They also will receive an introduction to guardianship, when it may be appropriate and alternatives to guardianship.
Now That I Am 18 Training
Cardinal Innovations Healthcare will offer Now That I Am 18 training in its Triad and Northern regions on several dates through April 26, 2018.
Now That I Am 18 training covers many topics including explanations of guardianship, recovery and how to get help from Cardinal Innovations. The training also covers which people who are supports or mentors and have your best interest in mind.
Understanding these questions and your rights as an 18 year old will help you make informed decisions, advocate for yourself and be a responsible member of society.
Guardianship in North Carolina
Cardinal Innovations Healthcare will offer several opportunities for individuals in the Triad Region to participate in a Guardianship in North Carolina training.
This is an introduction to guardianship and will cover basic facts about guardianship, assessment and a guardian's rights and responsibilities. The training will cover what guardianship is, why it is needed, when it is appropriate and how to start the process of guardianship.
Community Transition Pre-Payment Process Webinar
Cardinal Innovations Healthcare will offer a free webinar on the Community Transition Pre-Payment Process on November 29.
This training is intended for Community Transition providers. Community Transition provides initial set-up for adults who are transitioning from a provider-operated residential setting or another type of setting not leased/owned by the member to independent living arrangements.
This training will cover how to request the service, the steps/process required by Care Coordination, Utilization Management and Finance, and timelines.
Serving the Underserved: Latino/Hispanic Diversity, Cultural Competence and Mental Health
Cardinal Innovations Healthcare will offer “Serving the Underserved: Latino/Hispanic Diversity, Cultural Competence and Mental Health” training in Winston-Salem, N.C., on December 1 for employees and providers working in the Triad Region.
This training will provide participants with an introduction to the basic concepts of Latino diversity and culturally competent practices.
Latinos in the United States are a diverse group with differing social, economic and political reasons for migrating to the United States. Latinos not only arrive from many different countries, but from many different cultural backgrounds that maintain their own traditions and rituals. Understanding the Latino population and the impact those differences have on acculturation and mental health can help mental health professionals be more successful when working with Latino individuals.
Disclaimer: Cardinal Innovations Healthcare has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6753. Programs that do not qualify for NBCC credit are clearly identified. Cardinal Innovations Healthcare is solely responsible for all aspects of the programs.
Cultural Competence Training
The Center for Prevention Services will present Cultural Competence training on December 1 in Charlotte, N.C.
This training is designed to help participants improve their cultural competency when interacting with and providing care for clients. Participants will explore definitions of culture, its impact on an individual, and the importance of cultural competence as Charlotte, N.C., and surrounding areas increasingly become more diverse. The workshop will also provide a comprehensive view of the Hispanic/Latino community and offer practical tips on how to engage and serve this growing population.
Jessica Montana, Karen Medina and Sabrina Caceres will lead the training. Participants will be eligible for 3.0 Continuing Education Credits.
Substance Use Disorder Treatment and Integrated Care Training
Cardinal Innovations Healthcare will offer a free one-hour training on integrated care and substance use disorder diagnosis and treatment led by Dr. Aubry Hildebrandt on December 1 in Charlotte, N.C.
The training will cover: primary care strategies for screening and diagnosing substance use disorder; integrated care approaches for ensuring linkage to services and continuity of care, including and beyond initial referral/placement; the ways in which providers and members can work collaboratively toward treatment goals; and where the Managed Care Organization (MCO) fits into the health care resource landscape.
During lunch, speaker Leland (Lee) Stephan, MA, LCSW, with Stephan Consulting Group, Inc., will share information on mental health treatment and recovery. The program is intended to provide general information on mental health recovery. It is not consultation. Attendees should speak with their doctor regarding diagnosis and treatment.
International Association for Social Work with Groups 2017 Fall Conference
The International Association for Social Work with Groups’ (IASWG) North Carolina Chapter will have its 2017 fall conference on “Group Work and Ethics” December 2 in Chapel Hill, N.C.
This program will consist of two workshops. The first workshop, “Frontlines or Sidelines? Where do Social Workers belong in Activism and Social Movement Contexts?” will be from 9 to 11 a.m. December 2 and will be presented by Patty Adams, a social worker, community-based yoga teacher, language justice advocate, and collective liberation activist. This workshop will cover topics including: the limits to social work; when the role of clinician ends and the role of advocate begins; and spaces and contexts where we can champion the work of social justice.
The second workshop, “The Ethics of Invitational Language: Trauma-Informed Group Facilitation and Cultural Considerations,” will be presented from 11:15 a.m. to 1:15 p.m. by Jenna Horgan, a bilingual mental health therapist at El Futuro in Durham, N.C. Horgan is a Music Therapist-Board Certified, Registered Yoga Teacher and Licensed Clinical Social Worker-Associate. This workshop will cover complex and how it involves exposure to multiple traumatic events involving harm and abandonment by a partner, caregiver or other.
In group facilitation, participants will discuss how to offer direction and instruction in a way that is trauma sensitive. Horgan will offer specific examples from music therapy, therapeutic yoga and structured psychotherapy groups.
Effects of Cultural Trauma in African-Americans: Implications for Clinicians
Cardinal Innovations Healthcare will offer a training called the ”Effects of Cultural Trauma in African-Americans: Implications for Clinicians” on December 4 in Chapel Hill, N.C.
There are gaps in establishing trauma-informed care for African-Americans, particularly around implementing culturally specific intervention strategies to reduce the impact of trauma. Clinicians must adhere to ethical guidelines when working with African-Americans with trauma histories. They also must be skilled to accurately diagnose and treat trauma in this population.
This session examines cultural and historical trauma among African-Americans and offers a culturally determined framework using trauma-informed principles to understand and address this phenomenon.
Wellness Recovery Action Plan (WRAP) Training
Cardinal Innovations Healthcare will offer Wellness Recovery Action Plan Training (WRAP) in Charlotte, N.C., Burlington, N.C., Chapel Hill, N.C. and Henderson, N.C.
WRAP is a self-designed prevention and wellness process that anyone can use to get well, stay well and create the life they want. It was developed in 1997 by a group of people who were searching for ways to overcome mental health issues and fulfill their life dreams and goals.
The 16-hour WRAP training assists individuals in feeling prepared for and monitoring uncomfortable and distressing feelings and behaviors. It includes plans for responses from others when you cannot make decisions, take care of yourself or keep yourself safe. This program can be used by anyone who wants to create positive change in the way they feel, or increase their enjoyment of life. Open to the public.
ABLE Act Training for the Triad Region
Cardinal Innovations Healthcare will offer several opportunities for individuals in the Triad Region to learn more about the ABLE Act.
The ABLE Act amends Section 529 of the Internal Revenue Service Code of 1986 to create tax-advantaged savings accounts for individuals with disabilities. These tax-advantaged savings accounts can be used to cover qualified disability expenses such as, but not limited to, education, housing and transportation.
Individual Placement and Support 101 Training
The UNC Institute for Best Practices will offer Individual Placement and Support (IPS) training for Cardinal Innovations Intensive In-Home (IIH) providers on December 12-13 in Wilmington, N.C., and December 13-14 in Morganton, N.C.
These trainings are intended for IPS Supported Employment teams, Assertive Community Treatment (ACT) teams, Vocational Rehabilitation (VR) Counselors, Local Management Entities/Managed Care Organization (LME/MCO) representatives and behavioral health clinicians.
Fetal Alcohol Spectrum Disorders
The Center for Prevention Services will present training on the signs and symptoms of Fetal Alcohol Spectrum Disorders (FASD) on December 15 in Charlotte, N.C.
The training will cover the harmful effects of alcohol on an unborn baby, identify the facial features of FASD and covers the secondary disabilities associated with FASD.
Lauren Borchert will lead the training. Participants will be eligible for 3.0 Continuing Education Credits.
Cardinal Innovations Overview
Cardinal Innovations Healthcare will offer several opportunities for individuals to receive an overview of the organization.
This presentation will provide information on how to access services, the Provider Network, and what to do if you or someone you know experiences a behavioral health crisis. Participants will gain a better understanding of Cardinal Innovations and the people its members.
Upward to Financial Stability: Earned Income Tax Credit and Free Tax Preparation Assistance
Cardinal Innovations Healthcare will offer Upward to Financial Stability: Earned Income Tax Credit and Free Tax Preparation Assistance on December 20 in Henderson, N.C.
Participants will learn about the Earned Income Tax Credit (EITC), who is eligible for the tax credit, and how the EITC is used by people with disabilities to improve their economic status. Participants will also learn about the Volunteer Income Tax Assistance (VITA) sites statewide where assistance is provided to prepare and file a tax return for free. This interactive workshop will be presented by Bob Scofield, Member Engagement Specialist with Cardinal Innovations. Registration is required.
Person-Centered Thinking Training
Cardinal Innovations Healthcare will offer Person-Centered Thinking (PCT) training on January 23-24 in Kannapolis, N.C.
PCT training is a two-day training that provides participants with skills and tools used to support individuals with mental health, intellectual and developmental disabilities and substance use disorder. The training will cover practical information and provide tools to enhance participants’ person-centered practice in the field. The training covers the three levels of change in the PCT model and how to apply PCT practice to make a positive different in the lives of the people you support.
Instructors for the training will be MHSUD Care Coordination Director Jennifer Love-Pennell and IDD Care Coordination Director Jessica Moore.
Participants will be eligible to receive a certificate of attendance. To receive the certificate, participants must attend both full days of the PCT Training. This training meets the 12-hour requirement as outlined in the state service definitions. Continuing Education Units are not issued for this training.
Whole Health Action Management Training
Cardinal Innovations Healthcare will offer free Whole Health Action Management (WHAM) training on February 20 and 21 in Chapel Hill, N.C.
WHAM is a training program and peer support group model developed by the Center for Integrated Health Solutions (CIHS) to encourage increased resiliency, wellness, and self-management of health and behavioral health. WHAM includes weekly support group meetings in which participants collaborate to work toward, achieve and maintain whole health goals.
Conflict Resolution Training
Cardinal Innovations Healthcare will offer Conflict Resolution training on March 23 in Burlington, N.C.
The presentation will place emphasis on achieving compromise and collaboration in conflictual situations. The training will address why people act and/or react in specific ways, effective communication skills, problem-solving and steps to deescalate in a crisis.
This class will be presented by Whitney Robertson, Member Engagement Specialist. Registration is required.
Group Home Employee Skills Training
The Behavioral Health Springboard offers free online Group Home Employee Skills Training (GHEST) for group home employees.
The training is a cost-effective way for group homes to improve staff members' knowledge about mental health, intellectual and developmental disabilities and substance use disorder so group homes can serve residents better.
The first online training module is called “About Long-term Mental Illnesses and How They are Treated,” and provides group home employees with basic information about long-term mental illnesses and basic skills for working with people who have a mental health diagnosis.
It explains long-term mental illness, the causes, the different types of mental illness, how mental illness is treated, barriers to treatment, necessities to help an individual with mental illness live his or her best life, and how to help an individual stick with treatment.
The training was created for non-licensed direct care workers in group homes, but also is appropriate for Peer Support Specialists, people with long-term mental illness and their loved ones, and for the general public.
GHEST was created in 2009 by NAMI Wake, the UNC Center for Excellence in Community Mental Health, Alberta Professional Services, behavioral healthcare management entities in the Research Triangle Area and the North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services. Alliance Behavioral Healthcare and the N.C. Division of Mental Health, Developmental Disabilities and Substance Abuse Services has supported further development of the module.
Free Online Military Cultural Competence Training
The Center for Deployment Psychology is offering an online course in military cultural competence to help civilian mental health providers communicate and interact more effectively with service members and their families.
This interactive online training provides an overview of military culture, including organizational structure, rank, branches of service, core values and demographics, as well as similarities and differences between the Active and Reserve components.
The course can be taken for 1.25 Continuing Education credit hours for an associated fee and may also be taken free of charge. The free version does not include the final test or certificate.
Click here for more information or to register.
DirectCourse training curricula aligns with the Centers for Medicare and Medicaid Services (CMS) Direct Service Worker Core Competency standards for DSPs. The updated standards were implemented in North Carolina in November 2016 when the NC Innovations Waiver amendment went into effect. The standards focus on improving the quality of services for individuals with IDD.
Click here for an informational packet with a course listing, helpful information, and cross-walks to both the HCBS Final Rule Requirements and CMS Core Competencies.
A DSP assists individuals with disabilities, providing assistance with daily living activities if needed and supporting behaviors that enhance community inclusion. Through DirectCourse, Cardinal Innovations network providers have access to expert training resources and evidence-based curricula for DSPs.
Click here to read more about the DirectCourse initiative or
click here for frequently asked questions. For more information or to access available training modules, Cardinal Innovations network providers should contact DirectCourse System Administrator Kimberly Knotts at 704.986.7291 or at
Traumatic Brain Injury Training Resources >
The N.C. Department of Health and Human Services (DHHS) Division of Mental Health, Developmental Disabilities and Substance Abuse Services (MH/DD/SAS) has released new educational materials related to traumatic brain injury (TBI) and substance use, domestic violence, and the criminal justice system.
A TBI survivor wallet card to show police, emergency personnel and others, explaining TBI also is included.
Click here to download the materials.
Ohio State University Traumatic Brain Injury Identification Method Training
The N.C. General Assembly has requested statewide data as it reviews the prevalence of traumatic brain injury and gauges need. To gather that data, the state is using the Ohio State University Traumatic Brain Injury Identification Method (OSU TBI-ID), a standardized procedure for eliciting a person's lifetime history of TBI. Training on how to use the OSU TBI-ID is available on line at anytime by
Person-Centered Thinking >
Typically a two-day training, Person-Centered Thinking teaches you the skills necessary to provide person-centered supports to individuals with mental health, intellectual and developmental disabilities or substance use disorder.
Member and Provider Calendars >The calendars keep informed about upcoming trainings and events across the Cardinal Innovations region.
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