Quality Providers
Quality Providers, Quality Services
​​​​​​​​Cardinal Innovations Healthcare is proud to offer a network of providers who demonstrate the highest standards in delivering care and achieving the best outcomes for our members. We are accredited by the National Committee for Quality Assurance (NCQA), the gold-star accreditation for managed care organizations. We are committed to providing high quality and innovative services to our members. 


Provider and member satisfaction are critical to our business. Not only do we routinely monitor and survey our providers, we offer them access to high-quality and efficient administrative tools, allowing them more time to focus on delivering care. Our fully integrated business platforms work to better serve the state, our providers and members. We recognize the importance of accurate and timely payments to our providers and consistently perform in the 99th percentile for both measurements, contributing to our successful management of care and cost.

Network Management

Cardinal Innovations' ​Network Managemen​t staff is committed to working closely with our providers to ensure they have what they need to better serve our members. We collaborate with providers to ensure the provision of high quality care for our members and timely reimbursement to our providers for the care provided. ​

Network Management is responsible for identifying service gaps, contracting with providers and enrolling them in the Cardinal Innovations' Provider Network.

In addition, Network Management provides training and other informative provider communications such as the Provider Manual, Communication Bulletins and the InfoSource newsletter.

Home and Community-Based Services (HCBS)

​​​The Home and Community-Based Services training was specifically created to familiarize providers with the federal HCBS rule and its implications. The characteristics of the new HCBS rule apply to the following NC Innovations Waiver services: Day Supports, Residential Supports, and Supported Employment.is a part of the Cardinal Innovations (CI) Enterprise technology offering a secure online application that allows direct electronic data communication between providers and Cardinal Innovations. ​For more information, follow the link below:

Home and Community-B​ased S​er​vices (HCBS)​​ >​​

Provider Direct

Provider Direct is a part of the Cardinal Innovations (CI) Enterprise technology offering a secure online application that allows direct electronic data communication between providers and Cardinal Innovations. ​For instructions on how to obtain a Provider Direct login, see ​Tasks Required to Obtain a Provider Direct Login​.

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