Communication Bulletins
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Intensive In-Home Service (IIH) Rates- Provider Communication Bulletin FY 1617 NM 16​

Staggered Individual Support Plan Submission Cycle​ - Provider Communication Bulletin FY 1617 UM 09​

Provider Disclosure Form - Provider Communication Bulletin FY 1617 NM 15​

Update to FFS Benefit Plan for Qualified and Undocumented Aliens in Cardinal Innovations' System​ - Provider Communication Bulletin FY 1617 SC 03​

Calcium Calendars Utilization for Appointment Referrals​ - Provider Communication Bulletin FY 1617 AC 01

New Fee-For-Service Benefit Plan for Qualified and Undocumented Aliens - Provider Communication Bulletin FY 1617 SC 02

Updates to Clinical Practice Guidelines in Adult Mental Health and Child Mental Health​ - Provider Communication Bulletin FY 1617 MD 03

Medicaid and/or IPRS Clarification re: Outpatient Assessments for Incarcerated Individuals​ - Provider Communication Bulletin FY 1617 CO 01

Updates to Credentialing and Re-Credentialing Standards​ - Provider Communication Bulletin FY 1617 NM 14

Assertive Community Treatment Billing​ - Provider Communication Bulletin FY 1617 NM 13

2017 Revised Checkwrite Schedule​ - Provider Communication Bulletin FY 1617 FN 124

Providing Duplicative or Exluded Services​ - Provider Communication FY 1617 QM 07

2017 Checkwrite Schedule​ - Provider Communication Bulletin FY 1617 FN 115

Charging Medicaid Recipients Additional Fees​ - Provider Communication Bulletin FY 1617 QM 06

Network Providers Review and Determination Process for Authorization Issues​ - Provider Communication Bulletin FY 1617 UM 08

Cardinal Innovations Takes Steps to Maintain Best in Class EDI HIPAA Compliance - Provider Communication Bulletin FY 1617 NM 09

Authorization Changes for Day Habilitation Services​ - Provider Communication Bulletin FY 1617 UM 07

Home and Community Based Services Assessment (HCBS) Followup​ - Provider Communication Bulletin FY 1617 QM 05

RDSE Changes Due to NC Innovations Waiver Technical Amendment Specific to Residential Supports​ - Provider Communication Bulletin FY 1617 NM 08 Revised

Enhanced Network Operations Department and Provider Engagement Model​ - Provider Communication Bulletin FY 1617 NM 12

ICD-10 Updates for October 1, 2016​ - Provider Communication Bulletin FY 1617 UM 06

TBI Screening​ - Provider Communication Bulletin FY 1617 UM 05

Submission of Certificates of Insurance Required by November 20, 2016​ - Provider Communication Bulletin FY 1617 NM 11 

Coordination of Benefit Requirements for Network Providers​ - Provider Communication Bulletin FY 1617 SC 01

2016 Holiday Checkwrite Schedule​ - Provider Communication Bulletin FY 1617 FN 069

RDSE Changes Specific to Grandfathering Over 56 Hours of Service Provided Weekly​ - Provider Communication Bulletin FY 1617 NM 10

Relative/Legal Guardian as Direct Support Employee (RDSE) Changes Due to NC Innovations Waiver Technical Amendment Specific to Residential Supports​ - Communication Bulletin FY 1617 NM 08

Path Grant Request for Proposals with RFP Information and Application​ - Provider Communication Bulletin FY 1617 NM 09

Case-Specific Recommendations for PRTF Admissions with Attachment​ - Provider Communication Bulletin FY 1617 UM 04

Provision of Residential Supports and Day Supports Services (Medicaid and State-Funded)​​ - Provider Communication Bulletin FY 1617 QM 04

Rate Changes Effective November 1, 2016​ - Provider Communication Bulletin FY 1617 FN 059

New Clinical Practice Guidelines for Frequency of Psychological Testing -​ Provider Communication Bulletin FY 1617 MD 02

RDSE Changes Due to NC Innovations Technical Amendment -​ Provider Communication Bulletin FY 1617 NM 06

Enhanced Monitoring of NC TOPPS Compliance Effective October 1, 2016​ Provider Communication Bulletin FY 1617 NM 05​

ADVP Updated Authorization Guidelines​ - Provider​ Communication Bulletin FY 1617 UM 03​

AMVET Referral - Provider Communication Bulletin FY 1617 NM 04

Supported Employment Authorization Guidelines​ - Provider Communication Bulletin FY 1617 UM 02

Buprenorphine Prescriber Rule Changes - Provider Communication Bulletin FY 1617 MD 01

Provision of Residential Supports and Day Supports Services (Medicaid and State-Funded) - Provider Communication Bulletin FY 1617 QM 03

Background Check Requirements for Therapeutic Foster Care - Provider Communication Bulletin FY 1617 QM 02

(b)(3) Peer Support Service Definition​ - Provider Communication Bulletin FY 1617 NM 03

NC Innovations Community Guide Service Definition Revision - Provider Communication Bulletin FY 1617 RA 01

Extension Date for Implementation of Records and Documentation Manual​​ - Provider Communication Bulletin FY 1617 QM 01

Deadline for TARs Submissions for Triad Providers​ - 
Provider Communication Bulletin FY 1617 UM 01

Drug Screening and Testing Codes​ -
Provider Communication Bulletin FY 1617 NM 02

Triad Region Provider Council Elections​ -
Provider Communication Bulletin FY 1617 NM 01

Authorization Requests and Claims Instructions for Consolidation​ation - Communication Bulletin FY 1516 NM 1​5

Scope of Contract​ -     
Communication Bulletin FY 1516 NM 1
​4

Relative/Legal Guardian as Direct Support Employee​ - Communication Bulletin FY 1516 NM 1​3

837 File Testing and FTP Account Changes​ - Communication Bulletin FY 1516 NM 12

Restrictive Intervention and Seclusion in PRTFs​ - Communication Bulletin FY 1516 QM 04

Comprehensive Clinical Claim Assessment Requirements - Communication Bulletin FY 1516 UM 11

Updates to Credentialing and Rec​redentialing Standards​ - Communication Bulletin FY 1516 NM 11​

Followup to November 11, 2015 InfoSource Article - Communication Bulletin FY 1516 UM 10​

Delegated Credentialing Agreement Between Cardinal Innovations Healthcare and CenterPoint Human Services - Communication Bulletin FY 1516 NM 10​

Cardinal Innovations Healthcare Consolidation with CenterPoint Human Services - Communication Bulletin FY 1516 NM 09​

Innovations Residential Support Providers - Communication Bulletin FY 1516 UM 09

Authorization Guidelines for Psychological Testing - Communication Bulletin FY 1516 UM 08 

Non-Hospital Medical​ Detoxification - Communication Bulletin FY 1516 AC 02​
Date Posted 2/3/2016

Therapeutic Leave Requirements - Communication Bulletin FY 1516 UM 07​
Date Posted 1/27/2016

DOL Provider Training -  Communication Bulletin FY 1516 NM 07​
Date Posted 01/12/2016

Referral Data Analysis -  Communication Bulletin FY 1516 NM 06​
Date Posted 12/18/2015

Emergent Referral Process - Access Communication Bulletin FY 1516 AC 01
 Date Posted 11/25/2015​

2016 Checkwrite Schedule - Finance Department Communication Bulletin FY 1516 FN 134
 Date Posted 11/25/2015​

Utilization Management Communication Bulletin FY 1516 UM 06 - Peer Support Services FY 1516
 Date Posted 11/18/2015​

Utilization Management Communication Bulletin FY 1516 UM 05 - Update to Communication Bulletin FY 1516 UM 04
 Date Posted 11/16/2015​

Community Programs Communication Bulletin FY1516 CC 01 - Integrated Care Survey >​​
Date Posted 11/13​/2015​

Quality Management Communication Bulletin FY1516 QM 03 - NC DHHS Updates Provider Monitoring Tools >​​
Date Posted 11/012​/2015​

Utilization Management Communication Bulletin FY1516 UM 04 - State-funded Specific Services >​​
Date Posted 11/012​/2015​

Utilization Management Communication Bulletin FY1516 UM 03 - State-funded Services Documentation >​​
Date Posted 11/05​/2015​

Utilization Management Communication Bulletin FY1516 UM 02 - Acute Service Provider Line Expanded >​​
Date Posted 11/05​/2015​

Network Communication Bulletin FY1516 NM 05 - ​Increased Time to Submit Requests for Reconsideration >​​
Date Posted 10/29​/2015​
 

 

 
Expectations for Use of Restrictive Interventions >​​
Date Posted 9/14​/2015​

Contract Amendment to Expand the Provision of Certain Services/Sites to All Consumers in the Cardinal Innovations Service Area, Effective October 1, 1015 >
Date Posted 9/1/2015​

Network Communication Bulletin FY 1516 NM 02 - NC Tracks System Update Error >
Date Posted 8/7/2015​

Finance Communication Bulletin FY 1516 FN 061 - ICD-10 Transition and Claims Submission >
Date Posted 8/1/2015
Network Management Department Communication Bulletin FY 1415 NM 17 - Updated Taxonomy Codes, Effective August 1, 2015  >​​ ​
​​Date Posted 7/31/2015 

 
Communication Bulletin FY 1516 NM 01 - Provider Self-Assessments by Providers of Services Rendered in Home and Community-Based Settings  >​​ ​
​​Date Posted 7/17/2015 

 
Communication Bulletin FY 1516 QM 01 - Home and Community Based Services Provider Self-Assessment Submission Schedule​  >​​
Date Posted 7/15/2015

 
Communication Bulletin FY 1415 UM 17 - Authorizations for State Funded Mental Health Residential​​​​ >​​
​​Date Posted 6/16/2015

Utilization Management Department Communication Bulletin FY 1415 UM 17​​ >​​
​​Date Posted 6/10/2015

​​Date Posted 6/4/2015

 
​​Date Posted 6/3/2015

 
Quality Management Communication Bulletin FY1415 - Clarification of Compliance with Medicaid Requirements, State Standards, Service Definitions and Contractual Requirements for Service Delivery​ >
Date Posted 5/11​/2015​

 
Utilization Management Communication Bulletin FY 1415 UM 16 Residential Level III Requirements​ >
Date Posted 5/1/2015​

 
Utilization Management Communication Bulletin FY 1415 UM 13 20150406 >
Date Posted 4/9/2015​

 
Utilization Management Communication Bulletin FY 1415 UM 11 Unmanaged Units >​​
Date Posted: 4/3/15

 
Network Operations Communication Bulletin FY 1415 NM-12 - Availability of Online Training Resources Provided by Cardinal Innovations >​​
Date Posted: 3/23/15

 
Utilization Management Communication Bulletin FY 1415 UM 10 Assertive Engagement Discharges >​​
Date Posted: 3/23/15

 
Information Technology Communication Bulletin FY 1415 IT 02 20150224 - ​Mimecast Secure Email ​ >​​
Date Posted: 2/24/15

​​ Network Operations Communication Bullety FY 1415 NM 11 20150220 - Revised Edition of the Cardinal Innovations Healthcare Solutions General Conditions of the Prcurement Contract – Agency​ >​​
Date Posted: 2/20/15

Finance Communication Bulletin FY1415-FN-235 - ​February 17, 2015 Checkwrite >​​
Date Posted: 2/17/15

Quality Management Communication Bulletin Fiscal Year 2014-2015 >​​
Date Posted: 2/11/15

 
Request for Information (RFI) Announcement - The NC Projects for Assistance in Transition from Homelessness Program (“PATH”)​​​ >
Date Posted: 2/2​/15​

 
Finance Communication Bulletin FY1415-FN-122 Rate Increases – 96101, 96116, 96118​​​​ >

 
​​Community ​Programs Communication Bulletin FY 1415​​-CC-02 One Child, One Plan​​​ >
Date Posted: 1/6/15​

 
Network Operations Communication Bulletin FY 1415 NM - Update to the North Carolina Medicaid and Health Choice Preferred Drug List for Behavioral Health Medications >​​
Date Posted: 1/5/15

Finance Communication Bulletin FY 1415 FN 130 20141216 2015 Checkwrite Schedule​​​ >

Network Operations Communication Bulletin FY 1415 NM 08 - 2015 Division of Health Service Regulation (DHSR) facility licenses​​ >

Access Department Communication Bulletin FY 1415 AC 02 - Non-Hospital Medical Detoxification Authorization Requests​​ >

Finance Communication Bulletin - State Benefit Plans (Target Populations)​​ >

Quality Management Communication Bulletin FY 1415 QM 03 - Waiver Request for Quarterly Incident Reports​ >
Date Posted: 11/26​/​14​​
​ ​ ​
Communication Bulletin FY 1415 NM 07 - Update to RDSE policy verification process​ >
Date Posted: 11/4​/​14​​
​ ​
Communication Bulletin FY 1415 BS 01 - Top 10 Claims Denials​ >
Date Posted: 11/4​/​14​​
​ ​
Communication Bulletin FY 1415 UM 09 - ​New common rate for the NC Innovations In-Home Skill Building and Personal Care services  >
Date Posted: 10/13​/​14​​
Communication Bulletin FY 1415 NM 06 Publication of the Fall 2014 TFC Provider Directory (3rd ed.) >
Date Posted: 10/13​/​14​​
Communication Bulletin FY 1415 UM 08 - RE: Enhanced Crisis Plans  >
Date Posted: 9/22​/​14​​

Network Operations Communication Bulletin FY 1415 04 - Extension of All Catchments to Providers of Certain Residential Services  >
Date Posted: 9/11​/​14​​

Network Operations Communication Bulletin FY 1415 05 Updated (b)(3) Definitions Posted on Website  >
Date Posted: 9/11​/​14​​
Utilization Management Communication Bulletin FY 14/15 UM 07 20140812 - Adult Developmental Vocational Program (ADVP) >
Date Posted: 8/29/​14​​
System of Care Communication Bulletin FY 14/15 AA 01 - Care Review Teams​​ >
Date Posted: 8/29/​14​​
Finance Communication Bulletin FY 1415 FN 042 20140818 - Designated Funding Authorization FY 14 15​​ >
Date Posted: 8/29/​14​​
Community Programs Communication Bulletin FY 1415 CC 01 20140822 - Permanent Supportive Housing (Formerly known as Shelter Plus Care) Applications​​ >
Date Posted: 8/29/​14​​
Network Operations Communication Bulletin FY 1415 NM 03 20140822 - Julian F. Keith Alcohol and Drug Abuse Treatment Center (JFK ADATC) – Admission Process >
Date Posted: 8/29/​14​​
​​
Utilization Management Communication Bulletin FY 1415 UM 06 20140822 - Comprehensive Clinical Assessments​​ >
Date Posted: 8/29/​14​​
Network Management Communication Bulletin FY 1415 NM 01 20140801 - ​New General Conditions​​ >
Date Posted: 8/18/​14​​
Network Management Communication Bulletin FY 1415 NM 01 20140801 - ​New General Conditions​​ >
Date Posted: 8/18/​14​​
Network Management Communication Bulletin FY 1415 NM 01 20140801 - ​New General Conditions​​ >
Date Posted: 8/18/​14​​
Network Management Communication Bulletin FY 1415 NM 02 20140805 - NC-TOPPS Overview and helpful Hyperlinks​​ >
Date Posted: 8/6/​14​​
Quality Management Communication Bulletin FY 1415 QM 02 20140805 - Back-up Staffing for Innovations services and RDSE Requirements​ >
Date Posted: 8/5/​14​​
​ ​​
Quality Management Communication Bulletin FY 1415 QM 01 20140805 - ​Billable Requirements for Service Notes and Documentation >
Date Posted: 8/5/​14​​
​ ​​​
Utilization Management Communication Bulletin FY 1415 UM 04 20140724 - ASAM Third Edition​ >
Date Posted: 8/5/​14​​
Information Technology Communication Bulletin FY 1415 IT 01 20140804 - EHR Webinar Set for Wednesday August 6 >
Date Posted: 8/5/​14​​
Utilization Management Communication Bulletin FY 1415 UM 05 20140724 - Benefit Plan updates >
Date Posted: 8/5/​14​​
Finance Communication Bulletin - State IT Standardization Activities - ​​FY1415-FN-034 >
Date Posted: 7/28/​14​​
Billing Changes for Specialized Consultation Services SCS >
Date Posted: 7/21/​14​​
Communication Bulletin FY 1415 UM 03 20140714 - Transition to DSM 5​​​ >
Date Posted: 7/21/​14​​
Access Department Communication Bulletin FY 1415 AC 01 - Transition Services Reimbursement / Continued Acute Inpatient Stay: Inpatient Facilities (“Criterion 5”)​​​ >
Date Posted: 7/7/​14​​
Date Posted: 7/2/​14​​
Date Posted: 7/2​/​14​​
Date Posted: 6/27/​14​​
Date Posted: 6/27/​14​​
Date Posted: 6/19/​14​​
Date Posted: 6/16/​14

Quality Management Department Communication Bulletin FY 1314 QM-15 - Global Continuous Quality Improvement (GCQI) Committee >
Date Posted: 6/16/​14

Finance Communication Bulletin FY 1314 FN 700 20140603 - Reimbursement Requirements for State-Funded Services​​ >
Date Posted: 6/16/​14

Network Operations Communication Bulletin FY 1314 NM 30 RESCIND​ 20140602 - NCQA Policy Change >
Date Posted: 6/16/​14

Network Management Communication Bulletin FY 1314 NM 29 20140529 - ​Credentialing Requirements for Rendering Clinicians >
Date Posted: 6/2/​14

Network Management Communication Bulletin FY 1314 NM 28 20140526 - Visual Changes to CMS 1500 and UB04 Claim Forms and the Validation of Each in the Cardinal Innovations Provider Direct System >

Date Posted: 5/29/​14

Service Center Claim Contacts​ >
Date Posted: 5/27/14

Utilization Management Communication Bulletin FY 1314 UM 08 20140507 ​- Implementation of DSM-5 and ASAM Third Edition >
Date Posted: 5/27/14

Finance Communication Bulletin FY 1314 SC 09 20140509​ >
Date Posted: 5/27/14

 

Blended Rate: In-Home Skill Building and Personal Care >

Date Posted: 5/20/14

NC Innovations limits on Sets of services and Enhanced Utilization Management Benchmarks >
Date Posted: 5/16/14

REVISED Network Provider Review and Determination Process for Claims Denial and Authorization Issues >
Date Posted: 5/16/14

Finance Communication Bulletin - FY1314-FN-641 >
Date Posted: 4/18/14

Network Management Communication Bulletin FY 1314 NM 27 ACTT Authorization Guidelines - Communication Bulletin FY 1314 UM 07 >
Date Posted: 4/14/14

Network Management Communication Bulletin FY 1314 NM 27 RFI for In Home Skill Building for Individuals with Intellectual and Developmental Disabilities (IDD) >
Date Posted: 4/11/14

Communication Bulletin-FY1314-NM-25 Person Centered Comprehensive Crisis Prevention and Intervention Plan 02272014 >
Date Posted: 3/2/14

Finance Communication Bulletin FY1314-FN-562 > >
Date Posted: 2/28/14

ICD-10 Transition Reminder Communication Bulletin
FY 1314 NM 24 20140206
>

CST Authorization Changes Communication Bulletin
FY 1314 UM 07 20140206 >

Date Posted: 2/7/2014

DirectCourse College of Direct Support Available to IDD Network Providers Communication Bulletin FY 1314 AA 02 20140204 >
Date Posted: 2/4/2014

Timely Access to Care Communication Bulletin FY 1314 NM 22 20140123 >
Date Posted: 2/3/2014

Provider Direct Letter Communication Bulletin FY 1314 AC 02 20140130 >
Date Posted: 1/30/2014

Department of Public Instruction Survey Communication Bulletin FY 1314 NM 22 20140128 >
Date Posted: 1/28/2014

OPC COC Seeking Network Council Members Communication Bulletin FY 1314 NM 19 20140124 >
Date Posted: 1/26/2014

Southern Region Provider Network to Hold Forum Communication Bulletin FY 1314 NM 20 20140124 >
Date Posted: 1/26/2014

Almance Caswell Providers Retreat Communication Bulletin FY 1314 NM 21 20140124 >
Date Posted: 1/26/2014

IRIS Unavailability Communication Bulletin FY 1314 QM 13 20140123 >
Date Posted: 1/23/2014

One-Time Extension of Claims Submission Deadline Communication Bulletin FY 1314 FN 527 Checkwrite Cutoff Extension 20130114 >
Date Posted: 1/14/2014

REVISED-Provider Direct 3.0 Communication Bulletin FY 1314 NM 18 20140103 >
Date Posted: 1/6/2014

Innovations Waiver Services During the School Day Communication Bulletin FY 1314 NM 19 20131219 >
Date Posted: 1/6/2014

NC Innovations Supported Employment Services Definition Clarification Communication Bulletin FY 1314 NM 20 20131219 >
Date Posted: 1/6/2014

Reminder--Calculation of Week Month Communication Bulletin FY 1314 UM 06 20131230 >
Date Posted: 12/30/2013

2013-14 2nd Quarter Incident Report Submission Report Reminder Communication Bulletin FY 1314 QM 12 20131219 >
Date Posted: 12/20/2013

Calculation of Week Month (3) Communication Bulletin FY 1314 UM 05 20131219t >
Date Posted: 12/20/2013

Session Law 2013-258 House Bill 543 Permissible Guardians Communication Bulletins FY 1314 UM 05 20131219 >
Date Posted: 12/20/2013

Rate Changes Communication Bulletin FY 1314 NM 16 20131219 >
Date Posted: 12/20/2013

Staffing Requirements for IIHS and CST Communication Bulletin FY 1314 UM 05 20131211 >
Date Posted: 12/13/2013

New Provider Direct With Designee Form and PowerPoint Communication Bulletin FY 1314 NM 15 20131126 >
Date Posted: 11/26/2013

2014 Permanent Checkwrite Schedule >
Date Posted: 11/25/2013


NC TOPPS Provider Recognition Communication Bulletin FY 1314 NM 13 20131120 >
Date Posted: 11/25/2013


Clarification-Change of Address Communication Bulletin FY 1314 NM 12 20131120 >
Date Posted: 11/25/2013


Southern Region Provider Network Forum and Nominations Communication Bulletin FY 1314 NM 14 20131120 >
Date Posted: 11/25/2013


Provider Direct Informational Forums-Time Sensitive Communication Bulletin FY 1314 NM 11 20131115 >
Date Posted: 11/15/2013


Unmanaged Units Communication Bulletin FY 1314 UM 04 20131028 >
Date Posted: 11/12/2013


Methadone treatment Communication Bulletin FY 1314 UM 20131025 >
Date Posted: 11/4/2013


TFC Licenses and Site Removal Communication Bulletin FY 1314 NM 10 20131010 >
Date Posted: 10/14/2013


Supported Employment REVISED Changes Communication Bulletin FY 1314 FN 216 20131010 >
Date Posted: 10/14/2013


Targeted-Provider-Forums-and-Educational-Opportunities Communication Bulletin FY 1314 NM 09 20130913 >
Date Posted: 10/9/2013


Supported Employment Changes Communication Bulletin FY 1314 FN 210 20131004 >
Date Posted: 10/8/2013


Target Populations Communication-Bulletin-FY-1213-UM-02-20130927 >
Date Posted: 9/27/2013


September 17 Electronic Remittance Advice Communications Bulletin FY 1314 FN 134 20130923 >
Date Posted: 9/23/201


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