Lieutenant Jeff Outen

Testimonial 1:

As many know, C.I.T. is a jail diversion program to assist consumers living with mental illness to have alternative solutions to the criminal justice system when dealing with law enforcement calls for service. Unfortunately, some individuals end up in our jails with very little assistance to address their illness as it should be. As a matter of policy, Sheriff Eddie Cathey has made sure that all intake and processing officers at the Union County Jail are C.I.T. trained to assist consumers that do fall through the “cracks” in the system.

On July 15, 2009, C.I.T. Officer Kelly Martin encountered a female consumer that had slipped into acute psychosis due to lack of medication she had previously taken for her mental illness as well as withdrawal from a medication that had not been prescribed to her. The consumer also failed to answer medical screening questions truthfully upon her admission to the jail days before on July 9th, making it difficult to know her true medical history. Officer Martin began to notice that the consumer was not eating at meal times and exhibiting less than normal behavior. She quickly acted and got medical staff involved with the case. She also involved me in the process to see what kind of help we could find for her. I contacted Mobile Crisis and a clinician was at our facility within 30 minutes of being called. The consumer was irrational, severely hallucinogenic and unable to answer any questions during the evaluation.

Officer Martin and I began using our de-escalation skills taught in C.I.T. and we were able to gain some trust with the consumer to safely get her calmed down. I was then able to secure a court order to have the consumer sent to the state prison hospital where she spent the next thirteen days receiving treatment and counseling. During her hospitalization, I involved her family in the process and made plans for her speedy release when she completed treatment. I made another referral to Todd Rapoza of Cardinal Innovations Healthcare Solutions to assist the consumer and her family once she was released from jail.

From A-Z, the consumer in this case benefited from C.I.T. because Officer Martin and I were able to recognize the signs and symptoms of mental illness. We were also able to use de-escalation techniques to calm and gain trust of the consumer. We had many resources available to us to get the consumer the help she truly needed to recover. On the day of the consumer’s release, she was very appreciative of all the help she received while in custody—even though she had no recollection of her crisis event. Her family was extremely satisfied with the care and attention we were able to provide and stated they would do everything in their power to keep her on the road to recovery.

Lieutenant Jeff Outen
Union County Sheriff’s Office
 
Testimonial 2:
 
On 11/08/2011 I responded as the duty supervisor to a consumer who had overdosed on xanax and alcohol. When the first officers arrived on the scene, the consumer began yelling at them, climbed a ladder onto the roof of his home and was brandishing a 12" butcher's knife. The consumer also began throwing beer bottles at the officers. As I was responding, I obtained the cell phone number of the consumer, I called his name and talked to him about what was going on. He was very lethargic and obviously under the influence. He stated to me that his ex-girlfriend had taken his child from him and that he had no reason to live any longer. I talked to him as I arrived on the scene and stayed on the phone with him as I stood in his front yard. I continued to talk to consumer using CIT de-escalation skills. I was able to get consumer to drop the knife and to slide down to the edge of the roof where an officer was waiting to assist him down from the roof. He was transported to CMC-Union for treatment for the overdose and evaluated by mobile crisis.

Lieutenant Jeffery M. Outen
Union County Sheriff’s Office