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Access To Services
Cardinal Innovations Healthcare has a 24-hour, toll-free number, which is answered by our  Access Call Center staff. The Access/Crisis number is: 1-800-939-5911

Write this number on something you always have with you. Use this number to get information, referrals to community organizations, to request services or to get help or advice in a crisis.

Professionals answer the phone at the Access Call Center 24 hours a day, 7 days a week and 365 days a year for the following needs:

  • Telephone assessments and enrollment of individuals for mental health, intellectual and developmental disabilities, and substance use disorder services.
  • Information on community resources for mental health, intellectual and developmental disabilities and substance use disorder.
  • Crisis intervention by telephone or to arrange for an emergency face-to-face clinical assessment related to a crisis.
  • Referral for services to Cardinal Innovations Healthcare local network of providers.

If you are not currently receiving treatment but would like to, your first step is to call the Access Call Center to make an appointment for evaluation and intake.

When you or a family member is speaking with the Access Call Center staff, please be as clear as possible in your questions and in explaining your needs. The Access Call Center staff will try to help by getting the answers to your questions. Many times, they will be able to connect you with the right provider the first time you call. When referring callers for services, the Access Call Center staff will attempt to provide at least three provider choices that best match your requests and needs. You can also request that the Access Call Center staff call the provider you choose and make an appointment for you while you stay on the line. You must keep that first appointment for the provider to get information from you and be willing to see you in the future. If you cannot make the first appointment, please try to call 24 hours ahead so that someone else can take your appointment.