Every member has the right to:
Rights of Minors
Minors have the right to treatment for the following conditions without the consent of a parent or guardian:
In addition to your rights as a member of the NC MH/ DD/SAS Health Plan, you can ensure the best outcomes for yourself by assuming the following responsibilities:
Any person can report a concern or complaint by calling 1-888-213-9687. The Cardinal Innovations Access Call Center is also available by calling 1‐800‐939‐5911 24 Hours a Day/7 Days a Week/365 Days a Year.
There is also additional information regarding rights & responsibilities.
Members are entitled to all Civil Rights including:
Persons determined to be incompetent and that are assigned a court appointed guardian retain all legal and civil rights except those rights that are granted to the guardian by the court.
The protection and promotion of recipient rights is a crucial component of the service delivery system. All consumers are assured rights by law and it is expected that Providers will respect these rights at all times and provide consumers continual education regarding their rights as well as support them in exercising their rights to the fullest extent.
North Carolina General Statutes (GS 122C 51-67) and the North Carolina Administrative Code (APSM 95-2) outline specific requirements for notification of individuals regarding their rights as well as operational policies and procedures that ensure the protection of rights.
These statutes and regulations also outline the policy and operational requirements for the use and follow-up of restrictive interventions and protective devices.
It is expected that all Network Providers are knowledgeable of all outlined statutes and regulations regarding consumer rights and the use of restrictive interventions/protective devices and that Providers develop operational procedures that ensure compliance. The Provider is also expected to maintain an ongoing knowledge of changes to the statutes and regulations and immediately alter operations to meet changes.
Each Network Provider Agency is expected to maintain a Client Rights Committee consistent with regulations outlined in North Carolina General Statue and Administrative Code. Providers are required to submit the minutes of their Client Rights Committee meetings to Cardinal Innovations on a quarterly basis. Providers should remove any information that is not in relation to Cardinal Innovations consumers.
Cardinal Innovations maintains a Client Rights Committee that is responsible for the monitoring and oversight of Provider Client Rights Committee functions. It is a subcommittee of our Continuous Quality Improvement Committee. The committee is available to support Provider Client Rights Committees. Please contact Carol Gouge, Consumer Affairs Specialist 704-721-7018, or our Advocacy and Outreach Specialist at 704-939-7924.
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