How do I get help in a crisis?
Do you need help? Call 1.800.939.5911 

Help is just a 30-second phone call.

If you or a loved one is experiencing a mental health crisis call our toll-free number 24/7.

Our licensed counselors can connect you to services helping to avoid long waits in emergency rooms, unnecessary hospitalizations, and find detox and treatment for substance use disorder quickly.

Cardinal Innovations’ Crisis/Assessment/Referral Line

1-800-939-5911

For confidential screenings, referrals and emergency counseling.

Counselors may:

  • Set up an appointment for you within seven days, depending on the urgency of your situation
  • Dispatch Mobile Crisis for face-to-face counseling and support services
  • Recommend that you go to one of our community facilities: Walk-In/Advanced Access Centers, Crisis Recovery Centers or Comprehensive Community Clinics

You can visit these facilities without an appointment if you are experiencing a crisis.

Help is available at our community facilities:

Walk-In/Advanced Access

Cardinal Innovations Healthcare has Walk-In/Advanced Access Centers and Facility Based Crisis Centers throughout the service region. Assessments are available Monday through Friday. Licensed staff will work with you to determine the level of care you need.

Alamance Caswell Community Office

  • RHA: Operates the Advanced Access/Walk-in Crisis Center for Alamance and Caswell counties. Location: 319 N. Graham-Hopedale Road Suite E., Burlington, NC 27217
    Hours: 8 a.m.-8 p.m., Monday-Friday
    Phone: 336-513-4200

Five County Community Office

  • RHA: Operates the Advanced Access/Walk-in Crisis Center for Halifax County
    Location: 60 North N.C. 125, Roanoke Rapids, NC 27870
    Hours: 8:30 a.m.-5 p.m., Monday-Friday
    Phone: 252-537-6619
  • Daymark Recovery Services: Operates the Advanced Access/Walk-in Crisis Center in Vance County
    Location: 943 H. West Andrews Ave., Henderson, NC 27536
    Hours: 8 a.m.-5 p.m., Monday-Friday
    Phone: 252-433-0061

Mecklenburg Community Office

  • Monarch: 5700 Executive Center Drive, Ste. 110, Charlotte, NC 28212.
    Hours: 8 a.m.-5 p.m., Monday-Friday
    Phone: 704-525-3255  No appointment necessary.
  • Behavioral Health Charlotte (formerly CMC-Randolph): 501 Billingsley Road, Charlotte, NC 28211 Hours: 24 hours a day, seven days a week, 365 days a year
    Phone: 704-444-2400

OPC Community Office

  • Freedom House Recovery: Operates the Advanced Access/Walk-in Crisis Center in Orange and Person counties.
    • Orange County: 104 New Stateside Drive, Chapel Hill, NC 27516
      Hours: Open 24 hours a day, seven days a week, 365 days a year
      Phone: 919-967-8844
    • Person County: 355 South Madison Blvd., Ste. C1, Roxboro, NC 27573
      Hours: 8 a.m.-4 p.m., Monday-Friday
      Phone: 919-967-8844
  • Center for Behavioral Healthcare, PA: Operates the Advanced Access/Walk-in Crisis Center in Chatham County
    Location: 1105 East Cardinal St., Siler City, NC 27344
    Hours: 8 a.m.-5 p.m., Monday-Friday
    Phone: 919-663-3050

Piedmont Community Office

  • Daymark Recovery Services: Operates the Advanced Access/Walk-in Crisis Centers for Cabarrus, Davidson, Rowan, Stanly and Union counties. You may walk into any Daymark location for services. To find the Daymark facility nearest you, call the Piedmont Service Region toll-free: 1-800-939-5911.
    Hours: 8 a.m.-8 p.m., Monday-Friday

Crisis Recovery Centers

Crisis Recovery Centers help individuals who need to be stabilized on their medications or those who need help with detox from drugs or alcohol. There are two Crisis Recovery Centers in the Cardinal Innovations Healthcare service area—one in Kannapolis and one in Monroe. Daymark Recovery Services operates both centers. The centers are open 24 hours a day, 365 days a year.

If you are experiencing a crisis related to mental health or substance use disorder, you can walk into either center and a specialist will assist you. The centers also serve individuals with intellectual/developmental disabilities who are experiencing mental health or substance use/addiction crises.

  • Kannapolis, N.C.: The Crisis Recovery Center, 1309 South Cannon Blvd
    Phone: 704-933-3212
  • Monroe, N.C.: The Crisis Recovery Center of Union County, 1408 East Franklin St. (Located across from CMC-Union Regional Hospital emergency room.)
    Phone: 704-635-2080

Comprehensive Community Clinics

Comprehensive Community Clinics (CCCs) are designed to provide Cardinal Innovations' members increased access to Medicaid and IPRS safety net services, which include basic therapy and medication management in addition to other core services as defined in N.C. General Statute 122C-3. You may go to any of the Comprehensive Community Clinics within the Cardinal Innovations Healthcare network to receive services. Or you can call the 24-hour, toll-free number: 1-800-939-5911.