How to File a Grievance
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You have the right to file a grievance with Cardinal Innovations Healthcare either orally or in writing. 

A grievance is an expression of dissatisfaction by or on behalf of a member about any matter other than a denial, reduction, suspension or termination of a Medicaid­ funded service. You may file a grievance with Cardinal Innovations either verbally or in writing. Your provider may also file a grievance on your behalf Call Cardinal Innovations' toll-free Anonymous Concern Line at 1.888.213.9687 to leave a message about your concern or to file a grievance. Cardinal Innovations' staff members check the concern line daily Monday-Friday. You may also leave an anonymous message on the concern line. Leave your name and a phone number if you want someone to return your call.

​Your provider, acting on your behalf, may file a grievance with Cardinal Innovations. You may also discuss your concern informally before filing a grievance by contacting the Cardinal Innovations Healthcare Community Operations Department at 704.939.7700.

Examples of grievances are:

  • Concerns about staff not keeping appointments
  • Staff not being respectful to you
  • Not being able to get help from someone who speaks your language
  • Dissatisfaction with quality of care
  • Dissatisfaction with access to services
  • Attitude of Cardinal Innovations Healthcare or provider staff
  • Billing and financial issues
  • Quality of the provider’s office site
  • You can call the following numbers to file a verbal grievance or ask for forms to be mailed to you:
    • Concern Line (may be anonymous) - 1.888.213.9687
    • Cardinal Innovations Healthcare 24 hour 800/toll free number - 1.800.939.5911
    • Community Operations - 704.939.7700
    • Quality Management - 704.939.7700
    To submit a written grievance, mail the Grievance Form below to the following address: Cardinal Innovations Healthcare, Attn: Quality Management Depart​ment, 4855 Milestone Avenue, Kannapolis, NC 28081.