Who Are Member Engagement Specialists?
​​​​Community Partners
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Who We Are

We are advocates, educators, and representatives for members and families who receive services for mental health, intellectual and developmental disability, and substance use disorder (MH/ IDD/SUD) services in coverage area. We understand how confusing it can be to find services within the healthcare system because we are individuals who are in recovery (MH/SUD) or are family members of people with intellectual and developmental disabilities. We have both personal and professional experience.


What We Do

Member Engagement ensures that suggestions and concerns from members and their families​ are heard at our local community offices and at the main office:

  • Health Promotion: We provide members and their families with knowledge and tools for self-advocacy
  • Education: We provide training to raise awareness and empowerment.
  • Navigation: We provide information on local, state, and national organizations and resources
  • Support: We answer questions about services, and we​ serve as liaison to thes Consumer and Family Advisory Committees and the Client Rights Committees

To Contact Staff 

Ask for Member Engagement​ at the local community offices by calling:

  • Alamance-Caswell,  ​336-513-4222
  • Five County,  252-430-1330
  • OPC,  919-913-4000
  • Mecklenburg,  980-938-4200​
  • Piedmont,  ​704-939-7905​
  • Triad, 336-714-9100
​For a complete listing of Member Engagement staff
please click here