Community Operations
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At Cardinal Innovations Healthcare, it is our mission to improve the health and wellness of complex populations. Our Community Operations Department assists in this mission by engaging with community advisory boards, county leaders, elected officials and other key stakeholders to ensure Cardinal Innovations is involved and present within  the communities we serve. We educate members and their families on the resources available through Cardinal Innovations and within their communities, and assist in the navigation of those systems and supports. 

Community Operations is comprised of three distinct units: Community Relations, Community Engagement and Member Engagement.

  • Community Relations, through our Senior Community Executives (formerly Community Office Directors), provides an executive-level link between Cardinal Innovations and local leaders, elected officials and other key stakeholders who represent the interests of the communities we serve.
  • Community Engagement engages key community partners, such as law enforcement agencies, school systems and non-profit organizations, through outreach, education and training to promote awareness of Cardinal Innovations, the special populations we serve and their unique needs.

  • Member Engagement​ assists Cardinal Innovations' members and their families in navigating Medicaid benefits, Cardinal Innovations and community resources and supports, and provides education and programming designed to promote self-advocacy, health awareness and wellness among members and their families.

​Community Operations' staff is located throughout our geographic coverage areas and demonstrates the commitment and partnership between Cardinal Innovations and the communities we serve. Cardinal Innovations Community Operations team strives to achieve optimal customer satisfaction from the community at large.