About

Human Rights Committee

The Human Rights Committee (HRC) is a committee of the Alamance-Caswell LME’s Board of Directors. Members of the HRC are consumers, family members, and community advocates.

Responsibilities of HRC members

  • Contribute to the protection of the rights of consumers of the Alamance-Caswell catchment area
  • Advocate for consumers and the services they need
  • Review complaints/grievances, incidents, rights violations
  • Provide oversight of providers’ HRCs
  • Help establish policies and procedures that affect consumers
  • Attend a monthly meeting

To become an HRC member

  • An interest in advocating for the rights of consumers
  • Complete an application
  • Be nominated by the HRC
  • Be approved by the Board

Are you interested?

  • Contact Consumer Rights Coordinator, AC-LME at 336-513-4010

Stakeholders' Council


The Stakeholder's Council provides an opportunity for individuals and representatives from community agencies who have a vested interest in community outcomes to receive updates about the MH/DD/SAS system, to share their expertise in identifying service gaps, and collaborating to meet identified needs.

When:  10:00 AM - Noon, 4th Wednesday of January, April, July, & October
Where: Human Service Center, 1st Floor Training Room, 319 N. Graham Hopedale Road
             (McKinney Street Entrance), Burlington NC

Consumer Rights & Responsibilities

If you are currently receiving Mental Health, Developmental Disability, or Substance Abuse Services you have certain rights and responsibilities.  A right is something that you are entitled to by law.  A responsibility is something that you are obligated to do to the best of your ability.  It is important that you know and understand your rights and responsibilities.  By doing so you will be able to make better decisions about your care, know what is expected of you, get the best services possible, resolve any problems, and know if your rights are being violated. 

The following are a list of your rights:

THE RIGHT TO TREATMENT
Services cannot be denied to you without good cause.  Any fees that you are responsible for should be discussed at your first meeting.

THE RIGHT TO BE TREATED WITH DIGNITY AND RESPECT
The people providing services to you should be kind and courteous.  They should be attentive to your needs and listen to what you have to say.

THE RIGHT TO EXERCISE YOUR RIGHTS
Although you may be receiving mental health, developmental disability, or substance abuse services, you have the same rights as any other person.

THE RIGHT TO CHOOSE YOUR PROVIDER(S)
You have the choice of which providers you want to work with and receive services from.

THE RIGHT TO PARTICIPATE IN ALL ASPECTS OF YOUR TREATMENT
You are an essential member of your treatment team and should be given the opportunity to participate in all treatment planning meetings.  You should also be an active participant in the development of your “Person Centered Plan” including specific goals and interventions best suited to your strengths and needs.  You should be given a copy of your “Person Centered Plan”.

THE RIGHT TO REFUSE OR ACCEPT SERVICES
You can choose to accept or to refuse any service, medication, or procedure.  The only time that you can be treated without your permission is during an emergency, if a court has ordered treatment, or if your parent/legal guardian gives permission.

THE RIGHT TO INFORMED CONSENT
“Informed Consent” means that you have been given all information about the services you will be receiving including benefits and risks to you so that you can make the best decisions about your care. 

THE RIGHT TO CONFIDENTIALITY
All information about you and your family must be kept private and confidential.  This information may not be shared with any person or facility without your permission.

THE RIGHT TO BE PROTECTED FROM ABUSE AND EXPLOITATION
No employee or volunteer at a provider agency can knowingly inflict pain or injury to you, take any of your belongings, or take advantage of you in any way.  If a provider is aware or suspects that you are being abused, neglected, or taking advantage of it is their responsibility to report it immediately.  You may and should report any incidents or suspicions of abuse or exploitation to someone you trust or to an officer of the law.

THE RIGHT TO APPROPRIATE TREATMENT
Services you receive should be age-appropriate and free from corporal punishment.  Services you receive should be provided in a safe, comfortable place that suits your needs.  Any medication you are receiving should be medically necessary and should not be used as punishment, discipline, or for the convenience of staff working with you.  You should understand why you are taking any medication and be informed about any side effects.  Physical restraints and/or seclusion may not be used unless you pose an immediate risk to yourself, to another person, or if you are destroying a great deal of property.


YOUR RESPONSIBILITIES

It is very important that your providers and you work together as a team.  It is the responsibility of your service provider to inform you about your rights and to protect your rights.  You also have the following responsibilities as a member of your treatment team:

  • You are responsible for cooperating with staff by providing information about you, your symptoms, other providers you are working with, and your needs.
  • You are responsible for participating in all treatment team meetings and following your Person-Centered Plan.
  • You are responsible keeping all appointments and giving a 24-hour notice when you are unable to attend a scheduled appointment.
  • You are responsible for bringing your Medicaid/Medicare/Insurance card with you to each appointment.
  • You are responsible for letting your providers know about changes with your name, address, phone number, insurance coverage, and finances.
  • You are responsible for treating your providers and other consumers with dignity and respect.