Access, Screening, Triage and Referral to health services are critical functions in the Cardinal Innovations Health Plan established between the North Carolina Department of Health and Human Services, the Division of Medical Assistance, the Division of Mental Health and Cardinal Innovations Healthcare Solutions. This management of access to care function is assigned to the Cardinal Innovations Healthcare Solutions Clinical Operations Department’s Access Unit.
This unit is responsible for timely response to the needs of consumers and quick linkages to qualified providers of the network. Contact the Call Center for:
The first step for individuals seeking assistance with mental health, substance use/addiction, and intellectual/other developmental disabilities treatments is to call the Access Call Center and speak with one of our behavioral healthcare professionals to make an appointment for an evaluation and intake.
All counties:1-800-939-5911TTY: Dial 711 or 1-800-735-2962
After Hours ManagementThe Access Unit conducts telephonic assessments and crisis intervention for other behavioral healthcare programs in North Carolina. (These are local management entities associated with the North Carolina Department of Health and Human Services’ system.) To date, the Access Unit’s clinicians and coordinators answer calls for 39 counties during after business hours, holidays and weekends.
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