Peer Support Services (b)(3)

​​​​​​​For full service definition information link here >

Peer Support Services is an individualized, recovery-focused approach that promotes the development of wellness self-management, personal recovery, natural supports, coping skills, and self-advocacy skills. Peer Support also is used to assist an individual while receiving outpatient or other services, following crisis events, integrating physical and mental health, with housing transitions and with community reintegration following hospitalization or completion of jail/prison sentences. Activities in Peer Support include: consumer education about service/treatment; referral and assistance accessing professional services; referral and linkage to recovery support groups; advocacy on behalf of the consumer; transportation to treatment and recovery support activities; and participation in Person Centered Planning sessions as appropriate. Peer Support Services are not intended to replace or substitute for individual psychotherapy.

Intended Population

  • Adults (ages 18 and older) with substance use disorders and/or severe/chronic mental illnesses

Recommended Best Practices

Expected Outcomes

  • Sustained and/or enhanced individual recovery

  • Improved retention within clinical treatment services

  • Improvements in role and social functioning

  • More independence through supportive and helping relationships between the provider/supports and consumer​

Management Approach

  • Core Management Strategies

  • Authorization Guidelines

  • Conduct focused Utilization Reviews based upon over/under utilization, negative outcomes such as high inpatient or crisis system use, concerning incidents or grievances, and other data suggesting a team's practices are an outlier compared to the community standard of care.

  • Verification of Peer Support Services credentials.