Individual Support – (b)(3)

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Individual Support is a periodic service intended to support an individual who is living in an independent residence, or transitioning to independent housing from a licensed residential facility within the next three months. This service provides assistance with Instrumental Activities of Daily Living (IADL) including preparing meals, managing money, shopping for household necessities, using the telephone, housecleaning, laundry, transporting the individual to access the community, medication management, and supervision.

Intended Population

  • Adult consumers (ages 18 and older) who have been diagnosed with severe and persistent mental illness (SPMI)

  • Consumer must demonstrate a deficit in at least one Instrumental Activity of Daily Living (IADL)

  • Consumers who live in an independent residence or transitioning from a licensed residential facility to independent housing who have a written transition plan (see service definition) for moving within the next three months.

Recommended Best Practices

Expected Outcomes

  • Core Expected Outcomes

  • The consumer is expected to demonstrate improved proficiency in skills required for the IADL(s) as outlined in the goals of the service plan.​

Management Approach

  • Core Management Strategies

  • Authorization Guidelines

  • Conduct focused Utilization Reviews based upon over/under utilization, negative outcomes such as high inpatient or crisis system use, concerning incidents or grievances, and other data suggesting a team's practices are an outlier compared to the community standard of care.​