Natural Supports Education - Innovations

​​​For full service definition information click here to the Clinical Coverage Policy ​

Natural Supports Education provides training to families and the participant's natural support network in order to enhance the decision making capacity of the natural support network, provide orientation regarding the nature and impact of the intellectual and other developmental disabilities upon the participant, provide education and training on intervention/strategies, and provide education and training in the use of specialized equipment and supplies. The requested education and training must have outcomes directly related to the needs of the participant or the natural support network's ability to provide care and support to the participant.

Intended Population​​

  • This is a service offered under the NC Innovations Waiver. This service is available to any NC Innovations waiver participant when there is an identified education or specialized training need for the participant's family or natural support network.

Best Practices


  • Core Expected Outcomes

  • Improvement of CQL Personal Outcome Measures

  • Transition from home-based services to community-based services

  • Increase in natural supports

  • Decrease in SIS scores over time​

Management Approach

  • Core Management Strategies

  • Reimbursement for conference and class attendance will be limited to $1,000 per year.

  • Providers will be monitored through clinical review activities to assure services are clinically appropriate.