Our Core Values:
We currently serve over 350,000 members in 16 counties, and operate offices in Charlotte, Chapel Hill, Kannapolis, Concord, Henderson and Burlington:
Corporate Office4855 Milestone AvenueKannapolis, NC 28081704.939.7700
Five County134 South Garnett St.Henderson, NC 27536252.431.1330
Cardinal Innovations has representatives available 24-hours a day for information, referrals and crisis care. Callers can talk to a licensed clinician, and make appointments with service providers. If you need assistance with mental health, intellectual and developmental disability or substance use disorder services, you may call the toll-free number
Cardinal Innovations has online materials available to assist you. You can find our brochures, review our enrollee handbook and other publications, find a provider or visit one of several informative web pages with the click of a button.
AccreditationsCardinal Innovations is fully Accredited by the
National Committee for Quality Assurance as a Managed Behavioral Healthcare Organization
Annual ReportRead our annual report
LeadershipMeet our Leadership Team,
Board of Directors and
Community Oversight Boards
Members and FamiliesOur Community Partners Department can help you navigate the service system, listen to your concerns and help you resolve problems.
ProvidersOur provider website provides detailed information on working with Cardinal Innovations as a provider of services. There, you will find communications, guidelines and other information designed to assist you in your role as
a Network Provider with Cardinal Innovations.
NC Innovations and the NC MH/DD/SAS Health PlanThe North Carolina Innovations Waiver is a Medicaid Home and Community-Based Waiver authorized by the Centers for Medicare and Medicaid Services under Section 1915 (c) of the Social Security Act.
NC Innovations is a means of funding services and supports for individuals with intellectual and/or developmental disabilities and who are at risk for institutionalization. Cardinal Innovations piloted the demonstration project for NC Innovations before it was expanded statewide in January 2012. NC Innovations operates concurrently with the North Carolina Mental Health/Developmental Disabilities/Substance Abuse Services Health Plan. The
NC MH/DD/SAS Health Plan is a 1915 (b) Waiver that functions as a prepaid insurance plan for individuals on Medicaid who need services for mental health, substance use disorder and intellectual/developmental disability conditions.
Outcomes and EvaluationsCardinal Innovations conducts an annual member survey as one measurement of how we are performing. The member survey, as well as other
performance-related documents are on our website.
State Medicaid InformationThe
North Carolina Department of Health and Human Services, the
Division of Medical Assistance and
Division of Mental Health/Developmental Disabilities/Substance Abuse post regular updates of interest to consumers and families, community stakeholders and providers
Job OpportunitiesThe Human Resources Department recognizes the need to attract the most highly qualified, skilled and diverse talent. We are committed to the vision of creating a community where each person is welcomed, respected and valued, and this starts with each other. Our website features
job openings at any of the Cardinal Innovations office locations
Cardinal Innovations Healthcare requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.
For Members & Families
Outreach & Advocacy
Consumer & Family Advisory Committee (CFAC)
My Resource Library
Supports Intensity Scale
System of Care
Credentialing & Enrollment
Network & Provider Councils
Provider Network Contacts
Provider IT Forms
Board of Directors
Notice of Privacy Practices
Alerts & Notifications