After Hurricane Florence

Posted: September 10, 2018
Updated: September 20, 2018

Hurricane Florence landed on the North Carolina coast on Friday, September 14, 2018. Although Florence was downgraded to a tropical storm, severe weather made its way through North Carolina and South Carolina over the course of several days.
Our state’s coastal areas have received significant damage and loss. Areas away from the coast also saw damage from high winds and flooding. After disasters like this, it is important to check on the mental and emotional health of yourself and your loved ones, just like you would check on your physical health or property. Two of our psychiatrists recently discussed the 5 Keys to Managing Mental Health after a Disaster.
As communities begin to rebuild and recover, here are some things to keep in mind:
Although the storm has passed, many families and friends have lost more than can ever be recovered. Our thoughts are with the families and loved ones of those who were lost during the storm. If you need to speak with someone or find help, call us 24/7 at 1-800-939-5911.

Step 1: Plan ahead

Support Circle: Make a list of people who can help you during an emergency.
  • Include contact information for your family, friends, neighbors, providers, faith-based groups, and community groups.
  • Contact these people to discuss how you will support each other during an emergency. Tell them where you keep supplies.
  • If you are able to, give a spare key to your home to a trusted person.
Medical needs: if you take medication or use medical supplies on a daily basis, make sure you have the supplies you need for seven days.
  • Refill prescriptions for any medications you may need during or after the storm.
  • If you receive Medicaid in North Carolina, you will be able to refill prescriptions early, before the storm. You will be able to receive up to 4 days of dosing.
  • Make sure medical devices and supplies are working properly.
  • Have extra batteries and supplies to last up to seven days.
  • If you have a support or service animal, make sure you have enough food and supplies.
Emergency Supply Kit: Build an Emergency Supply Kit to last for seven days. This will help if you lose power in your home.
  • 1 gallon of water per person per day, non-perishable food, and pet supplies
  • medications, medical equipment, medical supplies, and a first aid kit
  • flashlights, battery powered weather radio, and extra batteries
  • a whistle to signal for help if trapped
  • cash and photo identification
Evacuation bag: Put together a bag of important items for all members of the family. This will help prepare you if you need to leave your home quickly.
  • Medical supplies: pack your medications, medical equipment, medical supplies, copies of prescriptions and doctor orders, insurance cards, medical ID cards, eyeglasses, hearing devices, and any other items that help you day-to-day.
  • Pets: if you pets, make sure you have enough food and supplies to bring with you and the pet.
  • Paperwork: pack your photo identification or driver’s license and contact information for providers and supporting friends and family.
  • Other supplies: pack clothing, toiletries, a cell phone, charging cords for electronic devices, and any necessary items to be away for a few days.
Evacuation plan: Know the routes you should take if you need to leave your home, also known as your local evacuation route(s).
  • Make a list of where you can go – shelters, family, and friend’s homes that are outside the evacuation zone.
  • Have a plan for how you will get to a safe place – using your vehicle or having someone transport you.
  • Make sure your vehicle has fuel before the storm arrives and it is in good working condition.
  • If you have a support or service animal, make sure you are able to travel with the pet.

Step 2: If you are evacuated

If your area has been asked to evacuate, it is important to leave calmly and quickly. Alerts about an evacuation in your area may be announced:
  • Through a Wireless Emergency Alert sent to your mobile phone – make sure your phone has Wireless Emergency Alerts enabled in your settings.
  • In the news by local radio and TV news stations.
  • On the ReadyNC websitemobile appTwitter @NCEmergency and Facebook.
  • On your local town and county’s website and social media accounts.
  • By  your local town or county's alert system using phone, text, and/or email messaging.  
Before leaving your home, look over this list:
  • Pack your medications, medical devices, and medical supplies.
  • Grab your evacuation bag and any emergency kit items that you may need.
  • Unplug your electronics and turn off your utilities if local authorities have asked you to.
  • If you are able to, board up your windows, clear your drains and gutters, and move outdoor objects to inside can help reduce damage to your home.
  • Visit the NC Department of Public Safety website for a list of shelters near you.
  • Visit for traffic conditions statewide. Real-time traffic, weather and preparedness information is also available via the ReadyNC mobile app, available for free for iPhones and Android devices.  

Step 3: Stay informed

Make sure you have a way to receive warnings.
  • A NOAA weather radio and a storm weather app on your phone can help with listening or finding updates.
  • Sign up for alerts and emergency notifications from your town and/or county. 
  • Download the ReadyNC mobile app on your iPhone or Android phone.
  • Follow ReadyNC on Twitter and Facebook or visit the ReadyNC website.
  • Follow NC Emergency Management on Twitter and Facebook.
  • Follow your local town or county social media accounts (see below for contacts by county, or view this printable list).
  • More information on Hurricane Florence can be found on the NC Department of Safety website, on Twitter and on Facebook.

Helpful resources


Important websites and phone numbers

All of our twenty counties in North Carolina share emergency information in some format. Some counties have specific channels for their emergency operations and services.

If you need assistance, our Access Call Center is available 24/7 at 1-800-939-5911 for members or their loved ones in crisis. Our Access team is working closely with the state disaster response teams to provide support and resources for our members during this time.

For life-threatening and medical emergencies, call 911.

Below is a list of resources in North Carolina and a list of the websites, social media accounts, and phone numbers for the counties we serve. You may print or save this list to have in your emergency kit, just in case you lose power, internet, or cell phone service.

North Carolina Emergency Management:
Twitter: @NCEmergency 
Facebook: NC Emergency Management
Download for updates: ReadyNC mobile app

NC Department of Safety 
Twitter: @NCPublicSafety

Cardinal Innovations Healthcare
Phone: 1-800-939-5911 for members
Phone: 1-855-270-3327 for providers
Twitter: @Cardinalihs

Veterans Disaster Hotline:
Phone: 1-800-507-4571

Local Resources

NC 211
Phone: 1-888-892-1162

Emergency management:
Phone: 1-336-227-1365
Twitter: @AlamanceEM
Facebook: Alamance County Emergency
Sign up for alerts: or text ALAMANCE to 888777

Cabarrus County:
Emergency management:
Phone: 1-704-920-2143
Twitter: @CabarrusCounty
Facebook: Cabarrus County
Emergency management:
Phone: 1-336-694-5177
Twitter: @CaswellEM
Facebook: Caswell County Emergency Management and Caswell County Government
Sign up for alerts:
Emergency management:
Phone: 1-919-545-8163
Twitter: @ChathamCountyNC
Facebook: Sheriff’s Office
Sign up for alerts:
Davidson County:
Emergency management:
Phone: 1-336-242-2270
Twitter: @TownofDavidson and @Davidson_Patch
Facebook: Town of Davidson and Davidson Patch
Sign up for alerts:
Davie County:
Phone: 1-336-753-6160
Twitter: @DavieGovt
Facebook: Davie County
Sign up for alerts:
Forsyth County:
Emergency management:
Phone: 1-336-771-5000 and 1-919-515-8200
Twitter: @ReadyForsyth and @ForsythCountyNC
Facebook: ReadyFORSYTH and Forsyth County
Sign up for alerts:

Franklin County:
Emergency management:
Phone: 1-919-496-5005
Twitter: @FranklinCoNews
Facebook: Franklin County News
Sign up for alerts:
Granville County:
Emergency management:
Phone: 1-919-603-1310
Facebook: Granville County
Sign up for alerts:

Halifax County:
Emergency management:
Phone: 1-252-583-2088
Twitter: @HalifaxCountySO
Facebook: Halifax County E-911 Central Communications
Sign up for alerts:
Emergency management:
Phone: 1-704-336-2412
Twitter: @MeckCounty and @CharMeckEm
Facebook: Mecklenburg County and Charlotte Mecklenburg Emergency
Sign-up for alerts:
Orange County:
Phone: 1-919-732-5063
Twitter: @OCNCGOV
Facebook: Orange County

Person County:
Emergency management:
Phone: 1-336-597-4262
Twitter: @Pcalerts
Facebook: Person County Emergency
Sign up for alerts:
Rockingham County:
Emergency management:
Phone: 1-336-634-3000
Facebook: Rockingham County Emergency or Rockingham County
Sign up for alerts:

Rowan County:
Emergency management:
Phone: 1-704-216-8920
Twitter: @RowanCountyES
Facebook: Rowan County Emergency
Sign up for alerts:
Stanly County:
Emergency management:
Phone: 1-704-986-3650
Twitter: @StanlyCountyNC
Facebook: Stanly County Emergency
Stokes County:
Emergency management:
Phone: 1-336-593-5409
Facebook: Stokes County EMS
Sign up for alerts:
Union County:
Emergency management:
Phone: 1-704-283.3575
Twitter: @UnionCountyNC
Facebook: Union County
Sign up for alerts:
Vance County:
Emergency management:
Phone: 1-252-438-8264
Facebook: Vance County Emergency
Sign up for alerts:
Warren County:
Emergency management:
Twitter: @warrencountyeoc
Facebook: Warren County
Sign up for alerts:

This information was collected from North Carolina Department of Public Safety, North Carolina Emergency Management, ReadyNC, North Carolina Council of Developmental Disabilities, FEMA, and AccuWeather.

Date: September 11, 2018
Subject: Emergency Preparedness Information for Cardinal Innovations Providers

Dear Cardinal Innovations Providers,
With the potential inclement weather predicted this week due to Hurricane Florence, we want to make sure you, and the members you care for, are as prepared as possible for an emergency situation. Please review and update your Emergency Preparedness/Disaster Plan to ensure you can implement that plan in the event it becomes necessary.

We encourage you to visit our Emergency Preparedness webpage for the latest news, member and provider resources, office closures, and relevant contact information. We will continue to update this page, so check back frequently for the most up-to-date information.

In addition, we understand that your normal business operations may be affected by the storm. We are committed to working with all impacted providers on administrative issues during this time. If you have to close business operations, we will work with you when you are up and running again to resolve any requests for additional information or new authorizations. Our priority is the safety of our members and ensuring that they remain connected to essential services.

If your business operations are directly impacted by Hurricane Florence, or you expect them to be, email our Clinical Team  so that we can work directly with you.  You may also contact our provider line 1-855-270-3327.

Member Crisis Support
If you need assistance for a member in crisis, contact our 24/7 Access Call center for member-specific needs at 1-800-939-5911. Our Access team is working closely with the state disaster response teams to provide support and resources for our members during this time.
Any walk-in clinics, facility-based crisis units, or other crisis-related services that need to suspend operations on a temporary basis should let our team know as soon as possible via our provider line 1-855-270-3327.

24/7 call center

Our Access and Crisis call center will be available 24/7 at 1-800-939-5911.

Community closing and cancellations has a list of closings and delays for schools, businesses, government, medical facilities, religious organization, and events throughout North Carolina.


Cardinal Innovations locations

During inclement weather, employees can call 1-980-938-4206 for the latest updates on delays and closures. Remember that the safety of employees is very important. Employees are always advised to avoid undue risks in traveling.

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