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Peterson Recognized for Building Relationships with Hospitals to Benefit Members

Cardinal Innovations Healthcare — October 4, 2018 — 4 min read
Integrated Health Nurse Manager Julie Peterson has built relationships with hospitals that give Cardinal Innovations' Acute Transitional Nurses (ATNs) access to hospital systems and staff, allowing them to better assist members as they transition from acute care to their homes.

“The ATN program brings value to our members by helping them to make that transition from the acute care site to their home," said Peterson who supports the program in her role. “It is challenging to help navigate it, but our staff help them to transition successfully, supporting them with linkage/engagement in services, medication reconciliation, and social determinates of care. The ATNs are the ones making the program a success."

Peterson was nominated for a Cardinal Leads Award by Leesa Bain, Vice President of Care Coordination and Quality Management, and Jennifer Love Pennell, Director of MHSUD Care Coordination, earlier this year. The Cardinal Leads Award recognizes employees whose work exemplifies Cardinal Innovations' five core values of accountability, courage, compassion, integrity and a pioneering spirit/attitude in ways that have a high impact on the organization, our employees and our members. 

“Julie has the members' best interests at heart. Julie facilitated a member's transfer/assignment to Population Health when the member did not necessarily meet all the necessary criteria because it was in the best interest of the member," Love Pennell said.

Bain said one of the reasons Peterson was nominated was for her work getting nurses on boards and building relationships with hospitals.

“Julie is a bridge builder. She has been instrumental in the growth of the ATN role, supporting the nurse's on-boarding experience within Cardinal Innovations," Bain said. “It is because of her dedication, ability to succeed under pressure, and dedication to producing positive outcomes, that has led to the growth and collaborations of nurses within Cardinal Innovations, the community and the various hospital systems."  

Cardinal Innovations' ATNs support members in a high need situation at a vulnerable time in our hospitals. 

“Developing this collaboration with the hospitals with HIPPA laws has been a challenge," Peterson said.  “Introducing the hospitals to the ATN program, seeing value in it, and implementing the support at their site all helped to make it functional," Peterson said.

Keeping the ATN program successful requires an ongoing collaboration with regional staff, the nurse's and Peterson, who supports the program in here role at Cardinal Innovations. 

Peterson, who joined Cardinal Innovations about two years ago, said she spent much of her career focused on physical health until she decided to make a big change, hoping to help others in new ways.

“I have been a nurse for 30 years. I was in a hospital setting for 17 years in various roles from staff nurse, charge nurse and nurse educator and then a primary care physician practice for 10 years prior to coming to Cardinal Innovations," she said. “My background is primarily in physical health, with some overlap in behavioral health. 

“I feel that behavioral health is as important at physical health and is overlooked many times because it is not always easy to identify or fix. I wanted to offer more to support this population, and took a leap of faith," Peterson said. 

In addition to supporting the ATN program, Peterson also manages the Population Health Department, which is an additional telephonic support for Care Coordination. 

Peterson's job involves supporting the staff that works directly with Cardinal Innovations' members. “To make sure their efforts are being supported, and that I am getting them the tools and help to get their job done successfully for each member they work with, I offer an ear to listen, and a voice to get it to the right place," Peterson said.  

“As a nurse, I took an oath to serve others, and our population is sometimes overlooked in their needs. Being able to help others and be an advocate for our members keeps me motivated, guided by our company's mission," she said. 
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