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Letter from the Interim CEO - January 2018

The start of a new year means new beginnings, making resolutions and setting new goals for ourselves. The start of this new year is especially meaningful to Cardinal Innovations.  

Here at Cardinal Innovations, we started 2018 by meeting with our newly appointed Board of Directors on January 6. There was a large group on-hand to welcome and speak to our new board members, and collectively, I was impressed by the experience, engagement and excitement in the room. There was good conversation and concerns shared about past actions, and we presented a preliminary Corrective Action Plan that the board and DHHS will help us finalize in the coming weeks. The goal of this plan is to ensure Cardinal Innovations’ new board and our regulators agree on where we need to make changes and refocus the organization’s resources on our members. Overall, the sentiment of the meeting was positive. Our Board of Directors will meet again on January 26 and 27. The location of this meeting is yet to be determined, but we will post details on our website as soon as they are finalized.

As we look further into 2018, we will continue to see the healthcare landscape evolve here in North Carolina and across the country. The Cardinal Innovations team will be closely monitoring the changes, working with DHHS to understand their vision, assessing the potential impacts to our members and providers, and planning accordingly. There are still many unknowns, but we take very seriously our responsibility to our members and will work in a deliberate manner to understand and plan for the changes that Medicaid reform will bring.

I know Cardinal Innovations can and will build from our foundation to better serve our members in 2018. In short order, I will be working with the new board to set goals for the year and we will achieve those goals. And we don’t have to look far to see how it should work.

Dustin is a member of ours from Stanly County that was born with Autism. Dustin, with the support of his care coordinators, identified some personal goals as a part of his annual planning process. As a huge fan of Elvis Presley, Dustin’s end goal was to visit Graceland. Dustin, along with his care team, made a list of milestones he needed to meet in order to make a trip to Graceland a possibility. Throughout the year, Dustin and his entire care team stayed focused on his milestones and the steps that would get him there. Last October, Dustin’s lifelong dream of visiting Graceland became a reality. Congratulations, Dustin.

I wanted to share Dustin’s story for two reasons. First, Dustin’s story should remind us all that we can have a direct and positive impact on our members. Second, it serves as a reminder that we can achieve anything by setting goals, working together, and staying focused. 
 
Best wishes for a happy and healthy New Year.
- Trey Sutten, Interim CEO
Cardinal Innovations Healthcare
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