Hindsight is 2020: What We Learned in a Tough Year

Cardinal Innovations Healthcare — December 30, 2020 — 3 min read
Well, it’s almost over. The year 2020 brought us way more than we expected – or wanted – from a new year. But, maybe we learned a few things along the way about what we are capable of achieving.

Here are some things that maybe – with a little bit of time – we can look back on fondly.

We did better for each other

Millions of Americans made masks for health care workers. We checked on our friends and family and others who couldn’t go out. We talked to each other on video chats. We did drive by graduations and birthday celebrations.

Our team at Cardinal Innovations found new ways to meet with each other and our members and providers.

OptionB.org, a nonprofit focused on helping people “build resilience in the face of adversity,” worked with Survey Monkey to poll of 2,050 adults about what they did in 2020. Here’s what they said:
  • 34% of respondents said mental health issues were one of their top challenges of 2020
  • 90% supported others by texting, calling, helping with errands or sending packages
  • 62% said they have given more support this year to others than they previously have
  • 80% said they received more support from others than in previous years

We learned to use the technology we have in new ways

From telehealth to virtual school, we’ve learned just how powerful our smartphones, webcams and WiFi can be when we need to connect, but can’t be in person.

Zoom had over 300 million participants per day in 2020. Google Meet had over 100 million daily users. Microsoft Teams had 75 million active daily users.

Technology is helpful during a pandemic, but it could help us long after this ends. No car to get to the doctor’s office? No problem. We can meet virtually.

The technology is helpful if you can access it

We saw businesses and schools and others get creative this year. They figured out ways to make sure kids without WiFi had it for school, which shut down to in-person learning in many places. Some districts used buses as hotspots, driving them to neighborhoods with the highest need. Those same buses also delivered food.
Doctors and psychologists turned on their webcams to do virtual visits.

Shopping online turned from convenience to necessity. (Thank you, essential workers!) All of these new ways of using what we have can continue to help people get what they need well after the pandemic.

We learned what it’s like to be stuck at home

This was new to many of us, but for some it’s normal. We now have a better idea of what you need when you can’t go out – in terms of technology, services, and connections. We all know how hard it can be. Now maybe we can do a better job connecting and helping each other in 2021 and beyond.

It’s okay to slow down

Sometimes we do too much. The year 2020 said, “Not, this year, folks. You will slow down.” Hopefully, you had a chance to simplify and focus more time on your mental health. It’s not too late. Go outside, enjoy the sunshine and just be.

And it can’t be said enough – welcome 2021. We have high expectations for you! Please, do not disappoint!
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