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Clinical Support Team to Present at N.C. Guardianship Association’s Annual Conference

Cardinal Innovations Healthcare's Clinical Support Team has been asked to present at the N.C. Guardianship Association's Annual Conference in May following their efforts to improve outcomes for individuals who have had difficulty getting the care they needed.

The Clinical Support Team consists of Clinical Director Barbara Agnello and Clinical Support Specialists Crystal Hargrove and Uzama Price.

"This team is truly a person-centered team that sees a person and not a number," said Stacey Skradski with Empowering Lives Guardianship Services, LLC. "They take the time to learn about the individual and their needs. They help the community providers and guardians put together the right puzzle pieces to provide specific individuals with the true care they need and deserve."

The Cardinal Innovations' Clinical Support Team successfully helped an individual who stayed in a local hospital for six months waiting for an appropriate discharge. Cardinal Innovations' Clinical Support Team worked with the hospital, a newly appointed guardian and a Cardinal Innovations Care Coordinator to develop an appropriate plan. The Clinical Support Team then actively engaged the individual and the team in person, becoming a stabilizing force for the individual during transition from the hospital to the community placement, Skradski said.

"A lot of it had to do with listening to the member and getting their buy-in. Our focus was on their strengths and not their weaknesses," said Agnello, who has been with Cardinal Innovations since May 2010.

"And their quality of life," Price added.

"You want to make the member feel empowered and feel that they are leading their days," Hargrove said.

Empowering Lives Guardianship also commended the Clinical Support Team for its efforts with an individual who was having delusions that often resulted in assaults on those who were trying to help. The Clinical Support Team helped this individual to get appropriate therapeutic engagement in the community.

"If we pay attention to what is important to the person, it all falls into place," Agnello said.

The Clinical Support Team was formed in an effort to enhance clinical support to members, said Leesa Bain Vice President of Care Coordination and Quality Management.

"This is the result of an intentional effort in the redesign to enhance the clinical support of our members from a resounding need we heard from our care coordinators. It is reassuring to know that we are providing better support to our staff and our members," Bain said.

The N.C. Guardianship Association's Annual Conference offers an opportunity for those involved in the guardianship process to enhance skills and knowledge as it applies to the N.C. General Statutes. Potential conference attendees include attorneys, Clerks of Court, members, family guardians, family members, guardianship corporations and staff of county Departments of Social Services.

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