CFAC Overview: A Local Voice for Members and their Families

Cardinal Innovations Healthcare supports seven CFACs representing 20 counties. We recognize the unique perspective and abilities that members and their families bring, and our system is dedicated to providing them this opportunity to advise us regarding community and member needs. We believe that collaboration between communities, families, and members is a cornerstone for our members living their best lives. The Consumer and Family Advisory Committee (CFAC) is an example of this partnership in care, and is a forum for members and their families to have their voices heard.

CFACs were created by the state to provide active participation by members and family members. They are self-governing groups that have a choice to receive administrative support from the Cardinal Innovations staff. CFAC Members are volunteers who help inform decisions and initiatives that improve the health and wellness of our members. CFAC functions include:
  • Advise and comment on MH/IDD/SUD services at the local and state levels
  • Make suggestions on how to educate members so they know what services are available and how to access them
  • Provide advice about developing new services
  • Take part in monitoring how services are developed and delivered
  • Help identify people who are not receiving services
  • Take part in the quality improvement process Encourage member and family participation
The CFAC consists of adult volunteers age 18 or older who receive services for mental health, intellectual or developmental disabilities, or substance use disorder (MH/IDD/SUD) or are family members of those receiving services. There are currently groups available in each of the following regions:
  • AC (Alamance, Caswell)
  • Five County (Franklin, Granville, Halifax, Vance, Warren)
  • Mecklenburg
  • Piedmont (Cabarrus, Davidson, Union, Rowan, Stanly)
  • OPC (Orange, Person, Chatham)
  • Triad (Forsyth, Davie, Rockingham, Stokes)
Each of these local committees also selects three representatives (one for each of the three care areas of MH/IDD/SUD) who serve on an advisory group consisting of membership from each of the local CFACs. This collaboration allows for the various groups to do shared goal setting and problem-solving.
For more information on the Consumer & Family Advisory Committees please e-mail and we’ll direct your inquiry to the CFAC in your region. Or please find additional details on our website.
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