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Brittanie Mangum Named Arc of the Triangle Professional of the Year

Cardinal Innovations Healthcare — September 6, 2019 — 4 min read

IDD Care Management Specialist Brittanie Mangum said she first knew she wanted to work with individuals with intellectual and developmental disabilities (IDD) when she was just 7 years old. 

“My mom signed me up to be a peer support to a young girl diagnosed with Autism Spectrum Disorder. From there, I knew from a very young age that I had a passion for working with the IDD population,” she said. “I volunteered with several organizations throughout high school and college and then pursued careers with my degree in psychology.”

Mangum, who joined Cardinal Innovations Healthcare in June as Care Manager on the Utilization Management Complex Team, has already been making a big impact. She has been selected by the Arc of The Triangle to receive the Professional of the Year award on September 10. This award is given to show appreciation to the various professionals and individuals that The Arc collaborates with in the community.

“Brittanie always goes above and beyond to communicate and collaborate. She is a great resource for our team and the individuals we support. I have spoken with Brittanie on the phone on numerous occasions and she has been most helpful in providing me with guidance and direction when submitting requests,” the provider wrote in her nomination.   

Julie Keever, Data and Billing Support Specialist with The Arc of the Triangle, nominated Mangum for the award. “Brittanie has always gone above and beyond to help me navigate any issues or questions that I have had. I wanted to show her that I appreciated her support and collaboration,” Keever said. 

The Arc of the Triangle supports children and adults with intellectual and/or developmental disabilities in the achievement of their personal goals and dreams through partnership and advocacy. It offers a variety of programs and services to fit the needs of children and adults with disabilities in the Triangle area, which includes Durham, Orange and Wake counties. The Arc of the Triangle team includes over 290 employees who work to make a difference in the lives of children and adults with disabilities.

Mangum said she worked closely with a case manager with The Arc of the Triangle in regard to several authorization requests, assisting the case manager with completing all necessary documentation and answering all questions to provide clarity and guidance when submitting requests.

“I take the time and provide details when discussing all matters with providers,” Mangum said.

Utilization Management Manager Britney Phifer said, “This type of support to our providers is at the heart of Cardinal Innovations’ mission – helping to improve the lives of our members and their families – through supporting our providers as they seek to do just that.”

Phifer said Mangum also demonstrates Cardinal Innovations’ values of support and collaboration with internal teams. “As a member of the complex team, Brittanie is always open to helping her teammates and supervisor when additional help is needed, or a special project needs to be completed. Brittanie is undoubtedly an asset to the team,” Phifer said.

Before joining Cardinal Innovations three months ago, Mangum worked in Savannah, Georgia, as a support coordinator supervisor, which would be referred to as a care coordination supervisor at Cardinal Innovations.

Mangum said that what inspires her about working with the IDD population is knowing that she is helping those that are most in need and supporting them with living their best quality of life.

“I feel like I am fulfilling a purpose of making a difference in others’ lives,” she said. “I like the camaraderie that I have built with my coworkers. I also appreciate the support that I have received from my supervisor and manager.”

When she’s not at work, Mangum enjoys spending time with her husband Joe and their two children, Gray Lee, 3, and Guy, 11 months, visiting the lake or the beach, or catching a Carolina Gamecock football game. “My family is very important to me and they encourage me to be my best every day,” she said. 

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