What is the Registry of Unmet Needs?

The Registry of Unmet Needs is a first-come, first-serve list kept by Cardinal Innovations to keep track of people waiting for NC Innovations services. If you need NC Innovations Waiver services for you or your loved one with IDD, we urge you to call us so that you can add yourself or your loved one to the Registry. For more information about the NC Innovations Waiver or the Registry of Unmet Needs, call our Registry Department at 1-800-958-5596 . Learn more about the NC Innovations Waiver .

How do I check the status of my application for the NC Innovations Waiver?

We can add you to the Registry of Unmet Needs or confirm that you are on the list. However, we are not able to check anyone’s position on the registry. For information on the NC Innovations Waiver or the Registry of Unmet Needs, call 1-800-958-5596 .

How soon can I start receiving services or see a provider with Cardinal Innovations?

Call our Access Call Center at 1-800-939-5911 to learn about services. Our team can help you schedule an appointment with a provider. You can also connect with us in our live chat, found at the bottom of every page on our site. If you are in a crisis and need help immediately, call us 24/7 at 1-800-939-5911 .

How do I contact my Cardinal Innovations care coordinator?

Care coordinators are assigned to help members and their families. If you do not know how to contact your assigned care coordinator, call our access line for help at 1-800-939-5911.

How do I confirm if I'm eligible to receive services through Cardinal Innovations?

To better understand who is eligible to receive services, learn how coverage works . To check your eligibility to receive services, call the Access Call Center at 1-800-939-5911 or open the live chat window in the bottom right-hand corner of your screen.

Can I file an appeal to Cardinal Innovations on behalf of my patient?

A provider may file an appeal on behalf of a member with the member’s written consent in accordance with 42 CFR 438.402. Cardinal Innovations will not prohibit or otherwise restrict a healthcare provider acting within the lawful scope of practice from advising or advocating on behalf of a member who is his or her patient.

How does a provider or family make a referral for IDD services?

To make a referral for IDD services or to get placed on one of the Registries, please visit the Cardinal Innovations website and select “IDD services referral form” on the Provider Resources page. Follow the instructions on the form to complete it and then forward the document to the Registry department. If you don;t have access to the internet feel free to call the registry line at 1-800-958-5596 .

How is my application to the Cardinal Innovations provider network processed?

Cardinal Innovations Network Operations and Cardinal Innovation Service Center process enrollment. These groups ensoure that provider enrollment is in line with our mission.

How do I file a claim or a claim inquiry to receive payment?

Submit claims through Provider Direct or an 837 file, unless your contract states another method. We encourage you to produce routine billings on a weekly or bi monthly basis. The Provider Direct Manual gives specific instructions on information needed to complete a claim form. The Provider Direct Manual is available on the portal.

Where can I find Cardinal Innovations provider trainings and resources?

Information about future available training can be found in The Learning Center . Need help accessing The Learning Center? Click here . We also add many trainings, meetings, and community events to our Events calendar . When available, past training materials will be available in our Resource library

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