Privacy Policy


This website privacy policy explains the information gathering, use, and dissemination practices of Cardinal Innovations Healthcare (“Cardinal Innovations”) as it relates to information gathered from Cardinal Innovations’ website,, and any websites originating from that domain or any other domains that are property of Cardinal Innovations.

Collection of information from site visitors

Through our website, we may collect, track, and/or use the following information:

  • Home server domain names, IP addresses, email addresses, types of computers, files downloaded, search engines used, operating systems, and types of web browsers
  • Information knowingly provided by you in online forms, registration forms, surveys, email, and other online avenues (this includes demographic and personal profile data)
  • Aggregate and user-specific information on pages you visit

To better serve you and improve the quality of our website, we may use “cookies.” Cookies are simple text files stored by your browser. They provide a method of distinguishing among visitors to our website. The cookies placed on your computer do not contain personally identifiable information. You may refuse the cookies or delete the cookies file from your computer at any time using any one of a number of widely available methods.

If you perform a search within our website, we may record information identifying you or linking you to the search performed. We may use that information to solve technical problems and/or to calculate usage statistics.

We may use third-party programs on our website which may collect and use information you knowingly or unknowingly provide on our website.

Use of information collected

Information about you collected by us on our website may be used for:

  • Editorial and feedback purposes
  • Statistical analysis
  • Product development
  • Content improvement
  • Other purposes as allowed or required by law

Aggregate, non-personally identifiable data may be used for internal purposes or provided to third parties. Individually identifying information may be used or disclosed as allowed or required by law. If any individually identifying information is also protected health information, Cardinal Innovations may use or disclose such information in accordance with its Notice of Privacy Practices.

Third-party website and app disclaimer

We may occasionally provide links to other entities’ websites or applications (“apps”). When you access these sites and applications, you are leaving our website. These other websites and applications are maintained by organizations over which we have no control. Accordingly, a link on our website does not constitute an endorsement of the content, viewpoint, policies, products, or services provided or advertised on that site, including websites or applications we may use to help facilitate our business operations. If you access a website or application not maintained by us, you will be subject to the terms and conditions of that website, including, but not limited to, its privacy policy. Our website privacy policy, our Notice of Privacy Practices, and any other of our policies do not apply to information you provide, knowingly or unknowingly, to another website or application.

Are third-party apps covered by HIPAA?

Most third-party apps will not be covered by HIPAA. Most third-party apps will instead fall under the jurisdiction of the Federal Trade Commission (FTC) and the protections provided by the FTC Act. The FTC Act, among other things, protects against deceptive acts (e.g., if an app shares personal data without permission, despite having a privacy policy that says it will not do so).

The FTC provides information about mobile app privacy and security for consumers on their website.

Important things you should consider before authorizing a third-party app to retrieve your health care data

Cardinal Innovations Healthcare encourages you to look for an easy-to-read privacy policy that clearly explains how the app will use your data. If an app does not have a privacy policy, we advise you not to use the app. When selecting an app, you may want to consider:

  • What health data will this app collect?
  • Will this app collect non-health data from my device, such as my location?
  • How will this app use my data?
  • Will this app disclose my data to third parties?
  • Will this app sell my data for any reason, such as advertising or research?
  • Will this app share my data for any reason? If so, with whom and for what purpose?
  • How can I limit this app’s use and disclosure of my data?
  • What security measures does this app use to protect my data?
  • How do I terminate the app’s access to my data?
  • What should you do if you think your data has been breached or an app has used your data inappropriately?
  • If you believe your privacy rights have been violated, or if you are dissatisfied with our privacy policies or procedures, or if you have questions and would like additional information, you may contact Vaya Health.
Vaya Health
200 Ridgefield Court, Suite 206
Asheville, NC 28806
Business calls and general inquiries:
1-800-893-6246 (toll-free)
Telephone: 828-225-2785
Fax: 828-412-4098

Other options to file a complaint include:

If you file a complaint, Cardinal Innovations Healthcare will not take any action against you or change our management of your care in any way.

Security measures

We have implemented numerous security features to prevent the unauthorized release or access to personal information, including protected health information. All of our employees are trained in confidentiality, that personal information is considered confidential, and it is important to safeguard personal information. Employees are trained in applicable confidentiality laws. We will take appropriate action against any employee who does not properly safeguard confidentiality. However, the confidentiality of any communication or material transmitted to or from us electronically, via this website or via email, cannot be guaranteed, and we are not responsible for the security of information transmitted through the Internet. For private communication, you may contact us by telephone via any of the numbers listed on our website.

Right to change or modify privacy policy

We reserve the right to change our website privacy policy at any time by posting an updated policy to our website,