Cardinal Innovations Enhances Productivity, Security with Improved Provider Portal

​​Mere months before its rollout of services in Mecklenburg County, Cardinal Innovations Healthcare has launched Provider Direct 3.0, a new provider portal that  enhances reimbursement efficiency for providers.

Provider Direct 3.0 offers providers greater benefits including increased security, usability and technological advancements. The platform complements Cardinal Innovations' already noteworthy efficiencies and ensures current providers and new Mecklenburg County providers added to the organization's network will be able to serve their communities much more securely and productively than before.

"We are thrilled that we can announce the implementation of Provider Direct 3.0," said the CEO of Cardinal Innovations. "We depend on our Provider Network to be available and ready to step forward when we need care for the people we serve. Their success is our success. We believe this tool will ensure that our Provider Network has the most up-to-date information, and that it will be instrumental in improving their operational efficiency in conducting business with Cardinal Innovations."

Proprietary to Cardinal Innovations, the enhanced Provider Direct 3.0 software was developed in partnership with providers and internal Cardinal Innovations staff. The new version of the platform marks the biggest advancement in technology features, security and productivity since the software's inception in 2004.

Features of the updated Provider Direct 3.0 platform include:

  • System Administrator function puts control of portal access in the hands of the provider
  • Dashboard landing page consolidates all key information and provider actions on one page and increases visibility of action and workflow tasks
  • Simplified navigation flow enables providers to quickly and easily move between key tasks and information
  • Message center enables a direct, secure electronic communication channel to providers for all regular and time sensitive communications
  • Redesigned data input screens pre-fill text while typing and embedded hints for data input functions will improve data input quality as well as reduce errors and rework for both Cardinal and providers
  • Provider to provider sharing of consumer care documentation reduces errors and facilitates timely care
  • A Client homepage that consolidates all information about the consumer within one easy to navigate page

"The bottom line is that with Provider Direct 3.0 less time will be spent on administrative tasks and there will be more time for consumer care. The new design reorganizes key provider functions and facilitates a streamlined workflow so more time can be spent giving care to the people we are all here to serve," said Pete Murphy, Chief Information Officer at Cardinal Innovations.

Cardinal Innovations welcomes suggestions and they can be submitted by using the feedback function within Provider Direct.   Questions or assistance should be directed to the Provider Direct helpline at 704.939.7773.


Cardinal Innovations Healthcare is a managed care organization currently covering 2.4 million individuals in North Carolina. Cardinal Innovations manages all Medicaid, state and local funding for mental health, intellectual and developmental disabilities and substance use disorder services in our covered areas.

Cardinal Innovations provides access to high quality services through a comprehensive network of the best providers across the state. We are a community-focused organization with a history of sustained partnerships with consumers, local stakeholders and elected officials designed to create quality solutions for individuals who rely on the public system for care.

We are proud of our 10+ years track record of proven success in the operation of a Medicaid Managed Care waiver. Our track record includes significant savings to taxpayers, positive consumer outcomes and reinvestment in additional services for the people and the communities we serve. The North Carolina General Assembly endorsed our model as the basis for the statewide expansion of the Medicaid Managed Care waiver.


Media Contact Information:

Rachel Porter
Director of Communications