Member handbook

Our annual Member & Family Handbook has information about how you, or a family member, can get help. It also contains information about your rights and responsibilities and how to plan in advance for a crisis.
 
View or print the Member handbook in English.
 
If you need a printed copy, please call our 24/7 Access line at 1-800-939-5911 or email memberquestions@cardinalinnovations.org.
 

State-Funded Services Guide

Our State-Funded Services Guide has information to help you access services if you do not have insurance. You may be eligible for state-funded services if you do not have Medicaid or other adequate insurance. You may also be eligible if you need a service not covered by Medicaid and there is no comparable Medicaid service.
 
View or print the State-funded services guide in English. 

If you need a printed copy, please call our 24/7 Access line at 1-800-939-5911 or email memberquestions@cardinalinnovations.org.
 

Appeal Rights and Process

Our Appeals Brochure guides you in how to request a review if you have had services reduced, denied or terminated.
 
View or print information about your appeal rights and process in English.
 
If you need a printed copy, please call our 24/7 Access line at 1-800-939-5911 or email memberquestions@cardinalinnovations.org.
 

Provider directory

The Provider Directory contains a list of contracted providers in the Cardinal Innovations Network. Because the list of providers frequently changes, this list is updated and posted quarterly. We also have an online Provider Search.
  
View or print the Provider directory in English.

If you need a printed copy, please call our 24/7 Access line at 1-800-939-5911 or email memberquestions@cardinalinnovations.org.
 

24/7 Access and Crisis Line

If you or a loved one needs a referral for services or is in a crisis situation, call our 24/7 phone number at 1-800-939-5911.
 

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