Who we serve

We help members and their families in specific counties throughout North Carolina get connected with short-term and long-term professional services for intellectual and developmental disabilities, mental health, and substance use disorder (IDD/MH/SUD). Every day, we coordinate services and coverage for you and your family using Medicaid and state funds.

How you can receive services

Want to receive provider services through Cardinal Innovations, but don’t know where to begin? We can help confirm your eligibility and then connect you with the right providers and resources. This means that you can spend less time seeking care and more time living a healthy, more independent life.

To ask about services, call our Member Line at 1-833-580-1965.

If you are in a crisis call our toll-free, 24-hour crisis hotline at 1-800-939-5911. If you are deaf or hard-of-hearing, dial 711 for the NC Relay.

Confirming your eligibility

You may be eligible to receive coverage for services if:

  • You live in one of the counties we serve.
  • You have an IDD/MH/SUD-related need.
  • You receive Medicaid, do not have insurance, or your private insurance is not enough.

We work with residents of these NC counties:

  • Alamance
  • Caswell
  • Chatham
  • Davidson
  • Davie
  • Forsyth
  • Franklin
  • Granville
  • Halifax
  • Mecklenburg
  • Orange
  • Person
  • Rockingham
  • Rowan
  • Stokes
  • Vance
  • Warren

To confirm eligibility, call our Member Line at 1-833-580-1965. We can then refer you to a provider who will help you figure out which services best fit your unique needs. 

We require priority admission to all women who are pregnant and injecting drugs, women who are pregnant and using substances, and for other individuals who are injecting drugs.

Please note that if you are not eligible for Medicaid, you may still be able to receive assistance through state-funded coverage.

Planning your treatment

We address your unique needs and goals through our person-centered planning approach. After you receive a referral for services, you will work with your provider and our team to make a plan of care for you or your loved one. We can offer services for your home, employment, lifelong learning, and more. This customized approach works because you are at the center of it all.

If you are a recipient of the NC Innovations Waiver, your plan of care is determined after completing the Supports Intensity ScaleSIS and the NC Innovations Waiver. SIS and the NC Innovations Waiver evaluation. 

How we serve you

Your wellness is top priority. Here are some ways we serve you and your family.

Supporting your voice

Meeting the needs of members living with IDD/MH/SUD is why we exist. We don't just cover costs and process claims. We care about the people who use our services. Therefore, we prioritize outreach and advocacy. We support initiatives, committees, and councils that make our healthcare system–and our service–better.

Helping you in a crisis

When you find yourself in a crisis situation, help is only a phone call away. Our emergency contact options include:

Coordinating your care

We work alongside you to keep you on track. Our care coordinators are trained to identify and support your unique needs.

Connecting you in your community

We work hard to see the people we serve become active in their communities. We can help connect you with social activities, skill-building, and more. Explore events at our Wellness Centers.

Giving you helpful resources

We work hard to see the people we serve become active in their communities. We can help connect you with social activities, skill-building, and more. See member resources.

Proactively addressing your needs

When you have concerns about your care, we listen to you. We take your feedback seriously and work to address and resolve it. Our Community Relations team members are active in the region. They strive to constantly improve our service.

Types of coverage

We contract with providers in our communities to get you the care you need. Our coverage options cover a wide array of services and supports for your specific needs. Learn about which coverage you may be eligible for:

Medicaid coverage:

Many of our members obtain services through Medicaid. As a managed care organization, we channel Medicaid funds to ensure that our members receive comprehensive supports that are customized to their personal needs and goals.

Explore Medicaid coverage


State-funded coverage:

Some services fall outside of typical Medicaid approval, and some people may not be eligible for Medicaid. In these situations, you may be able to receive services that are funded by the state.

Explore State-funded coverage

Find a Provider

Locate a provider near you.

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