How do I contact my Cardinal Innovations care coordinator?

Care coordinators are assigned to help members and their families. If you do not know how to contact your assigned care coordinator, call our access line for help at 1-800-939-5911.

How do I report a concern, fraud, or abuse?

You can report a concern via telephone, online, or by mail. Review examples of fraud and abuse. Online Complete our suspected fraud and abuse reporting form. Telephone Call our toll-free Fraud and Abuse Line to leave a confidential voicemail at 1-800-357-9084. Mail Cardinal Innovations Healthcare Attention: Program Integrity Unit 550 S. Caldwell St., Suite 1500 Charlotte, North Carolina 28202

How soon can I start receiving services or see a provider with Cardinal Innovations?

Call our Access Call Center at 1-800-939-5911 to learn about services. Our team can help you schedule an appointment with a provider. You can also connect with us in our live chat, found at the bottom of every page on our site. If you are in a crisis and need help immediately, call us 24/7 at 1-800-939-5911 .