24-hour crisis line
phone 1-800-939-5911
If you are  deaf or hard-of-hearing, dial 711 for NC Relay.

Are you in a crisis?

If you or a loved one is in a crisis situation, call our crisis line at 1-800-939-5911. The line is open 24/7, and we will pick up the phone within 30 seconds.

What to expect from our team when you call 1-800-939-5911:

  • We will speak with you to understand your immediate needs.
  • We can dispatch a mobile crisis team for face-to-face counseling and services.
  • We can recommend local Walk-In/Advanced Access Centers, Crisis Recovery Centers, or Comprehensive Community Clinics.
  • We can help you understand eligibility for you or a loved one.
  • We can work with you to schedule an appointment with a provider. These appointments can be scheduled within seven days, depending on the urgency of the situation.

Do you want to talk to someone in person?

Walk-In/Advanced Access Centers

Speak with our licensed staff to determine the level of care you need. Assessments are available Monday-Friday. To find a Walk-In/Advanced Access Center near you, search our provider directory or call the crisis line at 1-800-939-5911.

Crisis Recovery Centers

Get walk-in crisis help when you need to be stabilized on your medications or to detox from drugs and alcohol. To find a Crisis Recovery Center near you, search our provider directory or call the crisis line at 1-800-939-5911.

Comprehensive Community Clinics (CCC)

Receive increased access to Medicaid and other IPRS safety net services, including basic therapy and medication management. To find a CCC near you, search our provider directory or call the crisis line at 1-800-939-5911.

Provider search

Find crisis help locations near you.

Do you wish to report a concern or complaint?

Report concerns

If you are not satisfied with your services, have suggestions, or wish to share a complaint, you can report your concerns anonymously.

Report concerns

Report fraud/abuse

Understand what Medicaid fraud/abuse looks like and how to report it.

Report fraud/abuse

Additional Contacts

Human Resources

To contact our Human Resources department about an application status, please email careers@cardinalinnovations.org.

Media contact

Media inquiries or information requests can be sent to Ashley Conger, Vice President, Communications and Marketing, by email at ashley.conger@cardinalinnovations.org or by office phone at 1-704-467-3808.

Provider network contacts

To speak with a member of our team concerning questions about Claims, Clinical Operations, Network Management, or Provider Direct, call: 1-855-270-3327.

Open the Assigned Network Specialist list.

Email the Network Management department at networkmgt@cardinalinnovations.org.

Open the Service Center/finance claims contact list.

Email ICD-10@cardinalinnovations.org for ICD-10 help.

Quality Management Department

Open the Quality Management directory.

Email the Quality Management department at QMemail@cardinalinnovations.org.

Website help

Email webmaster@cardinalinnovations.org for questions or concerns with our website.


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