Need mental health help fast? Call **ASK from your cell phone or call 1-800-939-5911. close

Need help?

24-hour crisis line

Call **ASK from your cell phone
or 1-800-939-5911

If you are  deaf or hard-of-hearing, dial 711 for NC Relay.

Are you in a crisis?

If you or a loved one is in a crisis situation, call our crisis line at 1-800-939-5911. The line is open 24/7, and we will pick up the phone within 30 seconds.

What to expect from our team when you call 1-800-939-5911:

  • We will speak with you to understand your immediate needs.
  • We can dispatch a mobile crisis team for face-to-face counseling and services.
  • We can recommend local Walk-In/Advanced Access Centers, Crisis Recovery Centers, or Comprehensive Community Clinics.
  • We can help you understand eligibility for you or a loved one.
  • We can work with you to schedule an appointment with a provider. These appointments can be scheduled within seven days, depending on the urgency of the situation.

Do you want to talk to someone in person?

Walk-In/Advanced Access Centers

Speak with our licensed staff to determine the level of care you need. Assessments are available Monday-Friday. To find a Walk-In/Advanced Access Center near you, search our provider directory or call the crisis line at 1-800-939-5911.

Crisis Recovery Centers

Get walk-in crisis help when you need to be stabilized on your medications or to detox from drugs and alcohol. To find a Crisis Recovery Center near you, search our provider directory or call the crisis line at 1-800-939-5911.

Comprehensive Community Clinics (CCC)

Receive increased access to Medicaid and other IPRS safety net services, including basic therapy and medication management. To find a CCC near you, search our provider directory or call the crisis line at 1-800-939-5911.

Provider search

Find crisis help locations near you.

Do you wish to report a concern or complaint?

Report concerns

If you are not satisfied with your services, have suggestions, or wish to share a complaint, you can report your concerns anonymously.

Report concerns

Report fraud/abuse

Understand what Medicaid fraud/abuse looks like and how to report it.

Report fraud/abuse

Additional Contacts

Human Resources

To contact our Human Resources department about an application status, please email

Media contact

Media inquiries or information requests can be sent to our Chief Communications Officer, Ashley Conger, by email at or by office phone at 1-704-467-3808.

Provider network contacts

To speak with a member of our team concerning questions about Claims, Clinical Operations, Network Management, or Provider Direct, call: 1-855-270-3327.

Open the Assigned Network Specialist list.

Email the Network Management department at

Open the Service Center/finance claims contact list.

Email for ICD-10 help.

Quality Management Department

Open the Quality Management directory.

Email the Quality Management department at

Website help

Email for questions or concerns with our website.


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