Need Mental Health Help Fast? Call **ASK (star-star-2-7-5) from your cell phone or 1-800-939-5911. close

  1. Call us at
    1-800-939-5911

Available 24 hours a day.
For general inquiries and mental health crisis calls.
(Dial 711 for NC Relay.)

Are you in a crisis?

Quick dial **ASK (**2-7-5) on your cell phone to reach our 24-hour mental health crisis line. You can also dial 1-800-939-5911. We can help connect you with mental health crisis support in your area. You will speak to a trained, licensed clinician who is experienced in mental health crisis response. 

Learn more about our mental health crisis hotline.

More ways to get in touch

Report fraud

Do you suspect Medicaid fraud or abuse? Learn what it means and how to report it.

Report fraud & abuse

Report a concern

​If you are not satisfied with your services, have suggestions, or wish to share a complaint, you can report your concerns anonymously.
Report a concern

Are you a provider?

To speak with a member of our team concerning questions about Claims, Clinical Operations, Network Management, or Provider Direct, call: 1-855-270-3327.  

Quality Management Department

 

Human Resources

To contact our Human Resources department about an application status, please email careers@cardinalinnovations.org.
 

Media contact

Media inquiries or information requests can be sent to our Chief Communications Officer, Ashley Conger, by email at ashley.conger@cardinalinnovations.org or by office phone at 1-704-467-3808.
 

Website help

Email webmaster@cardinalinnovations.org for questions or concerns with our website.

Find a provider or clinic near you

Walk-In/Advanced Access Center

Speak with licensed staff members to determine the level of care you need. Assessments are available Monday-Friday. To find a Walk-In/Advanced Access Center near you, search our provider directory or call the crisis line at 1-800-939-5911.
 

Comprehensive Community Clinics (CCC)

Receive increased access to Medicaid and other IPRS safety net services, including basic therapy and medication management. To find a CCC near you, search our provider directory or call the crisis line at 1-800-939-5911.
 

Crisis Recovery Centers

Get walk-in crisis help when you need to be stabilized on your medications or to detox from drugs and alcohol. To find a Crisis Recovery Center near you, search our provider directory or call the crisis line at 1-800-939-5911.
 

PROVIDER SEARCH

Find a provider in your area.

Join our member newsletter

Subscribe