Member Line 1-833-580-1965

7 a.m. to 6 p.m.

For members and their families who need non-emergency care support or need general information on services and resources

Access & Crisis Line 1-800-939-5911

Available 24 hours a day,
7 days a week

For members who may be experiencing a crisis and need immediate assistance from a licensed clinician

Provider Line 1-855-270-3327

7 a.m. to 6 p.m.

For Cardinal Innovations providers who have questions about claims and authorizations

Are you in a crisis?

Quick dial **ASK (**2-7-5) on your cell phone to reach our 24-hour mental health crisis line. You can also dial 1-800-939-5911. We can help connect you with mental health crisis support in your area. You will speak to a trained, licensed clinician who is experienced in mental health crisis response. 

Learn more about our mental health crisis hotline.

More ways to get in touch

Report fraud

Do you suspect Medicaid fraud or abuse? Learn what it means and how to report it.

Report fraud & abuse

Report a concern

​If you are not satisfied with your services, have suggestions, or wish to share a complaint, you can report your concerns anonymously.
Report a concern

Are you a provider?

To speak with a member of our team concerning questions about Claims, Clinical Operations, Network Management, or Provider Direct, call: 1-855-270-3327.  

Care Coordination

To contact our Care Coordination department call our Member Line at 1-833-580-1965.

Quality Management Department


Human Resources

To contact our Human Resources department about an application status, please email

Media contact

Media inquiries or information requests can be sent to our Chief Communications Officer, Ashley Conger, by email at or by office phone at 1-704-467-3808.

Website help

Email for questions or concerns with our website.

Find a provider or clinic near you

Walk-In/Advanced Access Center

Speak with licensed staff members to determine the level of care you need. Assessments are available Monday-Friday. To find a Walk-In/Advanced Access Center near you, search our provider directory or call the crisis line at 1-800-939-5911.

Comprehensive Community Clinics (CCC)

Receive increased access to Medicaid and other IPRS safety net services, including basic therapy and medication management. To find a CCC near you, search our provider directory or call the crisis line at 1-800-939-5911.

Crisis Recovery Centers

Get walk-in crisis help when you need to be stabilized on your medications or to detox from drugs and alcohol. To find a Crisis Recovery Center near you, search our provider directory or call the crisis line at 1-800-939-5911.


Find a provider in your area.

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