Message from the CEO – January 2019

Cardinal Innovations Healthcare — January 09, 2019
Happy new year, everyone. I hope each of you all had a wonderful holiday. Whether you spent time with family, friends, or just a good book, it can be hard to ignore the hustle and bustle of the season. January represents fresh starts – it’s a time to reflect, practice gratitude, and focus on opportunity – which is why it has always been one of my favorite months of the year.

While it seemed at times that things were constantly changing in 2018, as I reflect on the big picture, I am actually struck by how much resiliency and improvement there was here at Cardinal. It was a year of level-setting, a year where we looked in the mirror and asked ourselves what we truly represent and who we want to be.

We listened, we learned, and we grew. At times, it was difficult – and that’s ok. That’s how progress works. I’m thankful we have a community of members, families, providers and stakeholders that care enough to speak up – and a team that cares enough to listen and has the courage to make changes when they’re needed. I say it all the time – we can only do better if we work as a team. We need your voices now more than ever to make sure that we’re doing everything we can to prepare for Medicaid reform in 2020 and a successful transition to becoming a Tailored Plan in 2021.

You’ve heard me talk about Medicaid reform many times (here, here, and here, for example). It’s something my team and I consistently hear from you about – that you want to learn more, you want to know what’s new, and most importantly, you want to know how it might affect you or your loved ones. I’d like to take this opportunity today to re-confirm our commitment to doing just that – keeping you informed and engaged on Medicaid reform and all related developments. This week, for example, we’ve posted important information about NC DHHS’ upcoming webinar about Tailored Plans. I’d encourage you to read more about it here.  

And while Medicaid Transformation is at the top of all of our minds, we are also engaging with our communities to talk about other issues that matter to you. We are working on a daily basis to educate, support, and celebrate successes in different ways through different venues. For example, Ronda Outlaw, who recently retired after 30 years of service to the Triad area, reflected on the progress of behavioral health care in Davie County in last month’s DavieLIFE Magazine (page 16). John Giampalo shared his thoughts on the importance of being able to recognize when someone is in mental health crisis in a recent guest blog for the National Alliance on Mental Illness (NAMI). And three members who successfully transitioned from adult care homes to homes of their own talked about their experience in a video posted to Facebook last month. I’d encourage you to make sure you’re signed up to receive our monthly member newsletter, Cardinal Innovations COMMUNITY, and that you’re following us on social media so you don’t miss updates like these.

On that note, I’d like to close today’s update with a direct request: we want to know what information matters to you.  What kind of topics are valuable? What do you want to see more of? Where can we help you the most? Please send us your feedback or take it a step further and become a guest contributor on our blog.

Your voices matter - we can’t do this without you.

Trey Sutten, CEO
Cardinal Innovations Healthcare

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