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Crisis Center Sees Slight Rise in Calls From This Time Last Year

Spectrum News 1 — May 16, 2021
In April 2020, Cardinal Innovations Healthcare unveiled a 24/7/365 crisis line **ASK to provide urgent mental health support to local communities. The initiative was created to help those experiencing a mental health crisis avoid the emergency room. More than a year into the global pandemic, the call center is now seeing a rise in call volume.

Spectrum News 1 Charlotte highlighted this increase in an interview with Cardinal Innovations clinician April C. April, who now “gets around 50 calls a week,” discussed the past year’s impact on call type and frequency.

For most calls, April helps connect people to mental health resources. Recently, she’s noticed more calls related to substance use disorder.

In the article, April urged community members to reach out before mental health challenges become a crisis. She shared that she “hopes to see more calls coming to her desk" as mental health stigma dwindles. To April, normalizing mental health treatment “could eliminate so many problem[s].”

Read the full story here.

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