Cardinal Innovations Healthcare Selected As Partner Organization for NCServes-Raleigh/Durham Initiative

Cardinal Innovations Healthcare — May 09, 2016

KANNAPOLIS, N.C., May 9, 2016 – Cardinal Innovations Healthcare today announced it has been chosen to provide backbone coordinated call center services to the newly formed NCServes-Raleigh Durham, an initiative headed by the United Service Organizations of North Carolina (USO-NC). Cardinal Innovations will serve as a gateway to over 50 public and nonprofit service providers throughout the region to continuously improve the quality, efficiency and accountability of veteran programs and services.

The USO-NC will be partnering with Cardinal Innovations Healthcare to provide call center services to improve the output and coordination within the network. The USO-NC will act as the forward-facing organization and will manage the overall operations of the network, while Cardinal Innovations will use their knowledge and scope to intake veterans, service members and their families. NCServes is part of the AmericaServes effort housed in Syracuse University’s Institute for Veterans and Military Families (IVMF), aimed at better addressing the needs of service members, veterans, and their families through streamlined access to high quality providers on a coordinated basis.

“We are pleased to be selected as a partner organization in this important and timely initiative,” said Richard Topping, CEO of Cardinal Innovations Healthcare. “As a partner to the USO of North Carolina, we will employ our resources, staff and expertise to establish Raleigh-Durham as a high performing network and seamless service delivery experience for veterans, service members and their families.”

The goal of these public-private networks is clear: to smartly connect each unique military-connected member who is seeking services to providers that can then best meet their needs. Individuals looking for services may submit their request directly through the local NCServes website and be assisted by a qualified professional to secure a referral for services. No longer will North Carolina’s service members, veterans, and their families have to look for providers on their own, follow up on the progress of their requests, or be denied services due to capacity or eligibility restrictions. The network will ensure that a positive and quality referral is made.

Dr. Mike Hayne, Executive Director of the Institute for Veterans and Military Families and Vice
Chancellor for Veteran and Military Affairs at Syracuse University said, “North Carolina has established a
model that can serve as a template for other states across America. We are proud to see this initiative
grow statewide and hope that more and more service providers across America come together to
improve upon the navigation experiences of the veterans, service members, and families they serve.”

NCServes-Raleigh/Durham is scheduled to go live with the support of Cardinal Innovations on June 1,


About Cardinal Innovations Healthcare
Cardinal Innovations is the largest specialty health plan in the country, serving 720,000 members through its Medicaid, state and county funded plans. Using a community-based model of care management, Cardinal Innovations seeks to improve the health and wellness of individuals with complex needs by collaborating with local providers and stakeholders. Recognized for operational excellence, innovative solutions and superior outcomes for members, accuracy and speed of payments to providers, and cost-effective funds management, Cardinal Innovations is a leading healthcare company in the United States. For more information, visit

About the United Service Organizations of North Carolina
For 75 years, the United Service Organizations of North Carolina has accomplished its mission of keeping America’s service members connected to family, home, and country, throughout their service to the nation by delivering innovative programs, morale-boosting services and leveraging key partnerships in the community that demonstrate North Carolina’s appreciation for their service and sacrifice. The original USO formed as a result of a request made by President Franklin D. Roosevelt during World War II for six key community organizations to come together and lift the morale of service members both on the Homefront and downrange. This heritage of community networks has demonstrated a lasting impact on service members, veterans and their families. For more information, please visit

About the Institute for Veterans and Military Families
The IVMF is the first interdisciplinary national institute in higher education focused on the social, economic, education and policy issues impacting veterans and their families post-service. Through our focus on veteran-facing programming, research and policy, employment and employer support, and community engagement, the institute provides in-depth analysis of the challenges facing the veteran community, captures best practices and serves as a forum to facilitate new partnerships and strong relationships between the individuals and organizations committed to making a difference for veterans and military families. Read more at

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