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Cardinal Innovations Offers Free Crisis Access Line for Depression, Mental Illness and Addiction

Cardinal Innovations Healthcare — August 12, 2014

CHARLOTTE, Aug. 12, 2014 – With the recent news of actor and comedian Robin Williams’ death following years of struggle with depression and addiction, Cardinal Innovations Healthcare Solutions wants to urge individuals who need help with these conditions for themselves or a loved one to call its 24-hour, toll-free Access Call Center line at 1-800-939-5911.

Williams spoke many times over the last several years about struggling with depression and addiction before taking his life in an apparent suicide on Monday at age 63, leaving the nation heartbroken and bewildered by how a man who brought joy to so many could be fighting such a different battle off camera.

In North Carolina, suicide was the fourth leading cause of injury death and among the top five leading causes of injury death for North Carolinians ages 10 years and older in 2008, according to a study by the North Carolina Institute of Medicine. In 2010, the number of suicide deaths reached 38,364 nationally, surpassing the number of motor vehicle crash-related fatalities nationwide, according to the Centers for Disease Control and Prevention. Cardinal Innovations providers treated 11,185 people with substance use and addiction and 16,488 with depression/depressive diagnosis in fiscal year 2013-2014.

Getting the proper help and treatment is essential for individuals facing mental health issues, depression and for those struggling with substance use and addiction conditions. Cardinal Innovations Healthcare Solutions, formerly PBH, offers a 24-hour, toll-free Access Call Center line at 1-800-939-5911. Callers in crisis will speak to a master’s level licensed clinician. Crisis Recovery Centers are also available to help with substance use/addiction conditions.

Cardinal Innovations, a managed care organization, serves 2.4 million people in North Carolina in 16 North Carolina counties in our three regions: Mecklenburg, Southern and Northern. The company is responsible for more than $635 million in Medicaid and state funding that supports a system of care for people with mental health, intellectual and developmental disabilities and substance use/addiction conditions. Cardinal Innovations employees link individuals struggling with these conditions to a comprehensive network of the best providers across the state.

The feelings and struggles Williams described to interviewers over the years are common. Millions of people struggle with addiction and depression in the United States. In 2006, Williams described his struggles with addiction in an interview with ABC News’ Diane Sawyer. “You’re standing at a precipice and you look down, there’s a voice and it’s a little quiet voice that goes, ‘Jump,’ ” he told her.

Mental health emergencies can be serious but do not always require an evaluation in a hospital emergency room. Most emergencies can be handled by calling the Access Call Center at 1-800-939-5911 or by calling your current service provider or your doctor. In an emergency, your existing treatment provider should speak to you immediately. They should listen to your concerns, and either direct you on what to do or arrange for you to receive emergency care.

Referrals to services are made according to the severity of the caller’s needs. The severity is assessed by the Access Call Center in conjunction with the caller. For emergency services, 911 may be dispatched. Cardinal Innovations also has Walk-In/Advanced Access Centers, Facility Based Crisis Centers and Mobile Crisis Management services throughout the service region that callers may be connected to as well. For urgent and routine referrals, the Access Call Center will offer to assist with setting up an appointment.

Cardinal Innovations also has Crisis Recovery Centers in Kannapolis and Monroe, offering med stabilization/detox for individuals who need to be stabilized on their medications or who need detoxification from drugs or alcohol. Daymark Recovery Services operates both centers, which are open 24 hours a day, 365 days a year. The centers are located at: 1309 South Cannon Blvd. in Kannapolis; and at 1408 East Franklin Street in Monroe.

For more information about Cardinal Innovations, visit Additional information about reporting on suicides is available at


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