Charlotte-Mecklenburg Police Department Safe Outcomes Program

Cardinal Innovations Healthcare — August 17, 2021
The Charlotte-Mecklenburg Police Department’s (CMPD) Safe Outcomes program allows the department to get critical information prior to an emergency that will help them respond appropriately to calls for service involving those with:
  • Alzheimer’s disease
  • Blindness
  • Autism
  • Down syndrome
  • Deafness
  • Attention deficit hyperactivity disorder (ADHD)
  • Other developmental disabilities that may affect the way people interact and respond to law enforcement officers

Benefits of having this information include:

  • Providing peace of mind to caregivers
  • Promoting officer safety
  • Potentially reducing CMPD and officer liability
  • Helping de-escalate calls for service involving people with medical and/or developmental disabilities

How It Works

Enrollment in this program is free and completely voluntary. It is intended for Charlotte, Davidson, and Huntersville since they share CMPD’s dispatch services. All information submitted for the Safe Outcomes program will remain confidential. It will be used solely for the purpose of assisting officers and other first responders in providing service.

Charlotte-Mecklenburg residents are encouraged to enter information into the Safe Outcomes application so it can be added to CMPD’s computer-aided dispatch (CAD) special situations remarks. This information will be included with any other flags for the specific address provided by the resident.

When 911 Communications receives a call for service for an address registered in Safe Outcomes and the call is dispatched to an officer, the CAD screens for officers and dispatchers will indicate it is a Safe Outcomes “flagged address.” This alerts the officer that a person registered with the Safe Outcomes program resides at that address. The responding officer can use their provided link to read summary information and view a photo (if one is included) of the registered person. This allows them to be better prepared to bring the call to a peaceful resolution.

How to Enroll

Caregivers can enroll family members, friends, or clients with medical and/or developmental disabilities on the Safe Outcomes portal website. They can register up to four people. It is encouraged to sign back in as necessary to update information about your registration(s). The submitted information should aid officers in communicating with registered persons and providing the appropriate assistance.

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