Cardinal Innovations Healthcare is now a part of Vaya Health

All counties formerly served by Cardinal Innovations for IDD and behavioral health care services are now reassigned to a new LME/MCO. Please refer to your new LME/MCO based on your county of residence or service.

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Frequently asked questions

The Boards of County Commissioners in Cabarrus, Union, Stanly, Forsyth, Davie, Rockingham, Davidson, Mecklenburg, and Orange counties requested to disengage from Cardinal Innovations and align with another LME/MCO. The NC Department of Health & Human Services has approved these requests. Vaya Health is assuming responsibility for coordinating services and supports for all remaining Cardinal Innovations members.

Former Cardinal Innovations members and residents who live in the above counties who have Medicaid or have no health insurance and who receive services for mental health, substance use disorder or intellectual and developmental disabilities have been impacted.

No action is required. If you previously received mental health, substance use disorder or intellectual/developmental disability services through Cardinal Innovations, and remain eligible for services, you have been automatically enrolled with the new MCO.

Cardinal Innovations has shared information with the other MCOs about providers currently serving members within these counties. Each of the MCOs has committed to working with these providers to include them in their provider network and to honor member service authorizations, annual plans, and other documentation and decisions essential to ensuring a smooth transition.

They have further committed to making every effort to employ current care coordinators who are supporting members in the affected counties. However, that is a personal decision for each care coordinator.

Please send any questions to your new MCO. Additional information is available on their websites, which are linked below.


Alliance Health: Mecklenburg County and Orange County.

Eastpointe: County Realignment

Partners Health Management: County Realignment

Sandhills Center: County Realignment

Trillium Health Resources: County Realignment

Vaya Health: Consolidation