About Cardinal Innovations
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​​​​​​​​​​​​​As the country's largest specialty health plan, Cardinal Innovations Healthcare serves 720,000 individuals with complex needs who are Medicaid eligible or uninsured throughout North Carolina. Our personalized approach to managing mental health, intellectual and developmental disability and substance use disorder (MH/IDD/SUD) benefits is designed to further empower the individuals we serve. ​
Our community-based model of managed care is designed to encourage natural interactions between our members, local providers and stakeholders. Through person-centered planning philosophies that incorporate both social supports and healthcare services, we are able to better meet the individual needs of our members. 
Cardinal Innovations has a 40-year history of managing community services for people with MH/IDD/SUD conditions. We are proud of our more than 10-year track record of proven success in the operation of a Medicaid Managed Care waiver. We have redefined Managed Care through our personalized approach to further empower individuals. Our track record includes significant savings to taxpayers, positive member outcomes and reinvestment in additional services for the people and the communities we serve. The North Carolina General Assembly endorsed our model as the basis for the statewide expansion of the Medicaid Managed Care waiver.
Our Purpose: To enhance the health and well-being of the individuals and their families.
Our Mission: We create and manage quality solutions for people who depend on the public system for care.
Our Vision: A community where each person is welcomed, respected and valued.

Our Core Values:

  • Accountability: We are responsive, fair and reasonable.
  • Integrity: We uphold the highest ethical standards.
  • Excellence: We are best at what we do.
  • Partnership: We honor, trust and empower others.

We currently serve over 350,000​ members in 16 counties, and operate offices in Charlotte, Chapel Hill, Kannapolis, Concord, Henderson and Burlington:

Corporate Office
4855 Milestone Avenue
Kannapolis, NC 28081

2929 Crouse Lane, Suite B, Burlington, NC 27215 ​

Five County
134 South Garnett St.
Henderson, NC 27536

1100 S. Tryon St.
Charlotte NC 28203 ​
201 Sage Road Suite 300     
Chapel Hill NC 27514
245 LePhillip Court NE
Concord, NC 28025

Cardinal Innovations has representatives available 24-hours a day for information, referrals and crisis care. Callers can talk to a licensed clinician, and make appointments with service providers. If you need assistance with mental health, intellectual and developmental disability or substance use disorder services, you may call the toll-free number 1.800.939.5911.

Cardinal Innovations has online materials available to assist you. You can find our brochures, review our enrollee handbook and other publications, find a provider or visit one of several informative web pages with the click of a button.

Cardinal Innovations is fully Accredited by the National Committee for Quality Assurance as a Managed Behavioral Healthcare Organization

Annual Report
Read our annual report

View our brochures

Meet our Leadership Team, Board of Directors​ and Community Oversight Boards

Members and Families
Our Community Partners Department can help you navigate the service system, listen to your concerns and help you resolve problems.

Our provider website provides detailed information on working with Cardinal Innovations as a provider of services. There, you will find communications, guidelines and other information designed to assist you in your role as a Network Provider with Cardinal Innovations.

NC Innovations and the NC MH/DD/SAS Health Plan
The North Carolina Innovations Waiver is a Medicaid Home and Community-Based Waiver authorized by the Centers for Medicare and Medicaid Services under Section 1915 (c) of the Social Security Act. NC Innovations is a means of funding services and supports for individuals with intellectual and/or developmental disabilities and who are at risk for institutionalization. Cardinal Innovations piloted the demonstration project for NC Innovations before it was expanded statewide in January 2012. NC Innovations operates concurrently with the North Carolina Mental Health/Developmental Disabilities/Substance Abuse Services Health Plan. The NC MH/DD/SAS Health Plan is a 1915 (b) Waiver that functions as a prepaid insurance plan for individuals on Medicaid who need services for mental health, substance use disorder ​ and intellectual/developmental disability conditions.

Outcomes and Evaluations
Cardinal Innovations conducts an annual member survey as one measurement of how we are performing. The member survey, as well as other performance-related documents are on our website.

State Medicaid Information
The North Carolina Department of Health and Human Services, the Division of Medical Assistance and Division of Mental Health/Developmental Disabilities/Substance Abuse post regular updates of interest to consumers and families, community stakeholders and providers

Job Opportunities
The Human Resources Department recognizes the need to attract the most highly qualified, skilled and diverse talent. We are committed to the vision of creating a community where each person is welcomed, respected and valued, and this starts with each other. Our website features job openings at any of the Cardinal Innovations office locations


Cardinal Innovations Healthcare requires priority admission to all w​omen who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.